Experienced and results-oriented General Manager with a proven track record of leading and optimizing organizational performance. Possessing a diverse skill set encompassing strategic planning, operational management, team leadership, and financial acumen Adept at driving growth, improving efficiency, and enhancing profitability while maintaining a customer-centric approach. Exceptional communication and interpersonal skills foster collaboration and forge strong relationships with stakeholders. Known for decisive decision-making, problem-solving, and adaptability in dynamic and challenging environments. Committed to cultivating a high-performance culture, motivating teams, and achieving organizational goals. A visionary leader with strong business acumen and a passion for driving organizational success.
Promoted from Operations Manager to General Manager of the company within a month. Reports to the Board of Directors of Security Masters Pte Ltd. and oversees the overall operations and growth of the company, which consists of 80 employees. Implement new strategies to be in line with PWM salary implementation and operational requirements. Oversaw all aspects of operations, including sales, marketing, finance, human resources, and customer service.
Developed and implemented strategic business plans to drive revenue growth and increase market share. Led and mentored a team of employees, providing guidance, training, and performance evaluations.
Established and maintained strong relationships with key clients, vendors, and business partners. Implemented cost-saving initiatives, resulting in a 25% reduction in operational expenses. Conducted regular financial analysis to monitor performance and make data-driven decisions.
Ensured compliance with industry regulations, company policies, and ethical standards.
Reports to General Manager of Security Masters Pte Ltd as Operations Manager. It was a Security Agency with a workforce of about 74 officers. Manage and lead a team of operations support officers with a new strategy that includes recent technology and equipment. Revised and revamped the entire company's operations procedure to ensure it runs cost-efficiently. Set up a company website to be relevant to current standards and for marketing purposes. All this was done by using government assistance schemes for SME’s such as PIC and PSG. Boost the company's marketing strategy using social media marketing tools such as Google Ad, LinkedIn, Facebook, etc.