Pragya Bakshi
Summary
Dynamic and goal-oriented professional with experience at Customer Care Department, excelling in problem-solving and teamwork. Proven ability to enhance workflow efficiency and improve customer satisfaction. Adept at multitasking and utilizing computer skills to support organizational objectives while fostering positive relationships with team members and clients.
Overview
2020
2020
years of professional experience
Work History
Intern
Volunteer Work
- Assisted in conducting research and analysis for projects, supporting team objectives and deliverables.
- Collaborated with team members to streamline processes and improve workflow efficiency.
- Provided administrative support by organizing files and maintaining documentation accuracy.
- Participated in team meetings, contributing ideas for project improvements and solutions.
Volunteer
Cameraman Volunteer
- Assisted in organizing community events, ensuring smooth operations and participant satisfaction.
- Collaborated with team members to distribute resources effectively during outreach programs.
- Supported fundraising initiatives by managing donor communications and tracking contributions.
Teacher's Assistant
Teaching English
- Assisted teachers in preparing instructional materials and classroom environments.
- Supported students with diverse learning needs, fostering an inclusive educational atmosphere.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with educators to develop engaging lesson plans tailored to student interests.
Customer Service Representative
Customer Care Department
01.2018 - 05.2019
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed customer orders and returns, ensuring timely and accurate fulfillment.
- Documented customer interactions in CRM system, maintaining detailed records for future reference.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
Education
Bachelor of Engineering - Engineering Electronics And Communication
Sanghavi Innovative Academy
India10-2014
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Multitasking and organization
- Goal-oriented mindset
- Creativity and innovation
- Interpersonal and social skills
- Computer skills
research, dance, music, hepling
RESEARCH- I love the steps involved, such as reading, searching for information, analyzing details, taking notes, and comparing different perspectives. It keeps my mind stimulated, helps me develop problem-solving skills. I love to research because it satisfies my curiosity about how things work. I enjoy digging into topics like how can help people, how and when classical dance evolved, some editing skills, research about people mindset and behavior.
these skills can help the organization many ways, can understand the clients and their requirement. skills like critical thinking and problem solving can analyze situations and provide effective solutio, leading to better outcomes for the company.
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service Representative
Customer Care Department
01.2018 - 05.2019
Intern
Volunteer Work
Volunteer
Cameraman Volunteer
Teacher's Assistant
Teaching English
Bachelor of Engineering - Engineering Electronics And Communication
Sanghavi Innovative Academy
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