PRADEEPKUMAR MADANAGOPAL
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at SAI RHEA FOODS PVT LTD. Excelled in inventory control, enhancing customer satisfaction, and driving menu development. Skilled in fostering a customer-oriented environment and adept at complaint resolution. Achieved significant improvements in efficiency and service quality through innovative strategies and effective staff management.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Knowledgeable [Desired Position] with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
SAI RHEA FOODS PVT LTD
03.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Kitchen Supervisor
BEST CAFE GROUP PTD LTD
12.2020 - 03.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Reduced food waste through effective inventory management and menu planning.
- Monitored food preparation, production, and plating for quality control.
Management Trainee(RESTURANT CATERING AND BUFFET)
MAYURA PTE LTD
10.2016 - 04.2017
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Used company reports to analyze sales, gross profit and inventory activities.
- Handled day-to-day customer or client questions via telephone or email.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Enhanced team performance by implementing effective communication strategies within the group.
- Improved product quality by overseeing implementation of stricter quality control measures.
Restaurant Captain
ARAB STREET AND LA CHOCOLATE
01.2014 - 09.2016
- Prepared salads and desserts in tableside service.
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Implemented innovative menu ideas with the culinary team, resulting in fresh offerings that attracted new clientele.
- Streamlined team communication for efficient service delivery, leading to improved guest experiences.
- Set tables for basic and specialized services based on reservations.
- Maintained cleanliness of overall dining room.
Service Crew Member
Grt Grand Hotel
03.2013 - 12.2013
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
Education
High School Diploma -
CHENNAIS AMIRTHA INTERNATIONAL INSTITUTE
INDIA08-2015
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Operations management
- Customer-oriented
- Complaint resolution
- Staff scheduling
- Organization and prioritization
- Adaptable
- Menu development
STUDYING NOVEL STORY
WHWN I AM FREE TIME I AM STUDYING SOME IMPORTANT NOVEL STORIES,HISTORICAL STORY, NEWS
Timeline
Restaurant Manager
SAI RHEA FOODS PVT LTD
03.2022 - Current
Kitchen Supervisor
BEST CAFE GROUP PTD LTD
12.2020 - 03.2022
Management Trainee(RESTURANT CATERING AND BUFFET)
MAYURA PTE LTD
10.2016 - 04.2017
Restaurant Captain
ARAB STREET AND LA CHOCOLATE
01.2014 - 09.2016
Service Crew Member
Grt Grand Hotel
03.2013 - 12.2013
High School Diploma -
CHENNAIS AMIRTHA INTERNATIONAL INSTITUTE
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