Poyee Yip
Summary
Dedicated and compassionate individual seeking a childcare teacher position, eager to leverage hands on experience as mother of three and strong customer service background to provide a safe and nurturing environment for children aged 3-6 years.
Overview
20
20
years of professional experience
Work History
Full Time Homemaker and Mother
Na
01.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed the daily care and development needs of three young children, ensuring their physical, emotional, and educational well-being.
- Created and implemented engaging, age appropriate activities to stimulate learning and creativity .
- Developed strong organizational and multi-tasking skills by balancing household duties with childcare responsibilities.
- Proven ability to learn quickly and adapt to new situations.
Guest Service Ambassador
Resorts World Sentosa
05.2011 - 05.2012
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Collaborated with team members to ensure seamless coordination of guest services across departments.
- Maintained confidentiality of sensitive guest information at all times while adhering strictly to industry best practices.
- Developed rapport with repeat customers, fostering loyalty through personalized service and recognition of preferences.
Flight Attendant
Singaporeairlines
08.2004 - 06.2010
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Education
No Degree -
Serangoon Junior College
Singapore, Null, Singapore12.2003
No Degree -
Northland Secondary School
Singapore11.2000
No Degree -
Jiemin Primary School
Singapore11.1996
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Friendly
- Cheerful and energetic
- Hygiene practices
- Patience and Empathy
- Safety awareness
- Emotionally supportive
- Parent Communication
- Housekeeping
- At-home daycare professional
- Strong understanding of child development and needs
- Creative in developing educational and engaging activities for children
Timeline
Full Time Homemaker and Mother
Na
01.2014 - Current
Guest Service Ambassador
Resorts World Sentosa
05.2011 - 05.2012
Flight Attendant
Singaporeairlines
08.2004 - 06.2010
No Degree -
Serangoon Junior College
No Degree -
Northland Secondary School
No Degree -
Jiemin Primary School
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