Pooja Magadum
Summary
Adept Sr. Technical Consultant with a proven track record at CloudGo Is Now Veracity, specializing in ServiceNow platform enhancements and agile methodology. Excelled in requirement gathering and JavaScript development, significantly improving application performance. Renowned for leading workshops and fostering client relationships, consistently delivering beyond expectations without exceeding deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Technical Consultant
CloudGo Is Now Veracity
12.2019 - Current
- Develop, maintain, and enhance applications on the ServiceNow platform including ITSM, HRSD, Custom App, etc.
- Participates in client workshops/kick-off meetings to Identify business processes and requirements
- Create functional/technical designs based on out-of-the-box functionality and customer requirements
- Implement and deliver solutions addressing requirements inconsideration of process design and ServiceNow technical best practices and standards
- Provide knowledge transfers, documentation, user guides to clients upon completion of the project
- Assist team with challenges on configurations in the ServiceNow platform
- Responsible to review all stories, estimate the efforts and sprint planning
- Maintained consistent delivery of application solutions throughout the product suite by following development standards and architecture framework
Business Technology Specialist
Cloudaction Technology Solutions
12.2018 - 08.2019
- Have worked as a senior developer with project team.
- Supported the engagement manager and consultants in successful deliver of the Engagement
- Performed details analysis to support the running of workshops development of the overall solution design
- Collaborated with the product owners to help find the solutions for their business requirements.
- Responsible to implement/develop the requirement with quality of work
- Performed the configuration and testing and knowledge transfer
- Successfully completed major project of Service Catalog based on regions, created new SCs as per client requirement. Created workflow, Email Notification, SLA for RITM
Technology Specialist
Telstra India PVT LTD
08.2018 - 12.2018
- Worked on ITIL Process(Incident, Task, Problem), enhancements related to form, worked on Service Portal changes, Catalog item development(UI Policies, Client Scripts), Workflow designing(Approval Process, Mail notifications, TASK generation, and Closure).
- Worked upon the Business rules, Script Includes. Set up SLAs for the various ITIL processes as per the requirement and delivered the changes or fixed the issues without breaching the SLA's as per the project KPIs
- Drafted necessary development documentation as needed.
Senior System Executive
Cognizant Technologies Solutions
01.2017 - 08.2018
- Successfully completed major project of Incident Management redesign including complete functionality of IM modification
- Customized Change Management
- Hands on experience on all kinds of platform based scripting: Business rules, Client scripts, UI scripts, Script includes, JavaScript, AJAX, ACLs, Transform Map
- Hands on experience on creating and maintaining Catalog items, workflow, Service Portal as per the Customer Requirement. Implemented UI Action, UI policies, Data Policies while creating new Catalog Items.
Developer
Tata Consultancy Services
08.2013 - 02.2017
- Worked as a team member
- Managed user access levels to objects and modules, password policy, teams, workgroups, creation of security groups and roles.
- Hands on experience on ITSM modules such as Incident Management, Change Management, Problem Management, Knowledge Management, Service Request, Record Producer
- Experience in working with Business Rules, Client Scripts, Service Portal, Content Management Services, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, transform maps, data sources, and transform scripts.
Education
Bachelor of Science - Computer Science
Mumbai University
India04-2013
Skills
- JavaScript
- HTML/CSS
- Requirement Gathering
- Workshop Leading
- Story/Requirement Review
- Agile Method
Certification
- ServiceNow Certified Implementation Specialist –
- Hardware Asset Management
- ServiceNow Certified Implementation Specialist –
- Field Service Management
- Certified Application Developer
- ServiceNow Certified Implementation Specialist –
- Human Resource
- ServiceNow Certified Implementation Specialist –
- Strategic Portfolio Management
- ServiceNow Certified Implementation Specialist –
- Customer Service Management
- ServiceNow Certified Implementation Specialist –
- IT Service Management
- ServiceNow Certified System Administrator
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Timeline
Sr. Technical Consultant
CloudGo Is Now Veracity
12.2019 - Current
Business Technology Specialist
Cloudaction Technology Solutions
12.2018 - 08.2019
Technology Specialist
Telstra India PVT LTD
08.2018 - 12.2018
Senior System Executive
Cognizant Technologies Solutions
01.2017 - 08.2018
Developer
Tata Consultancy Services
08.2013 - 02.2017
Bachelor of Science - Computer Science
Mumbai University
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