Pong Jia Jun Oscar
Summary
I would like to apply what I have learnt and continue to improve myself in more skills to contribute to the industry
Overview
8
8
years of professional experience
Work History
Automotive Technician
Goldbell Leasing
01.2017 - 01.2018
- Disassembled engines and repaired or replaced defective parts
- Operated equipment including infrared engine analyzers, compression gauges and computerized diagnostic devices
- Replaced engines and transmissions with, detailed description of failed components
- Maintained an organized station to meet deadlines on repair orders
- To provide preventive maintenance repair/service
Job Controller
Goldbell Leasing
01.2018 - 01.2019
- Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
- Providing estimates for servicing and repairs and setting timescales
- Assisting technicians with technical challenges to identify solutions
- Accurately recording technician time and writing technical reports
Customer Service Advisor
Goldbell Leasing
01.2019 - 12.2020
- Produced repair orders for customers with full transparency including cost and time estimates
- Communicated frequently with technicians and other associates to ensure timely completion of work, ensuring an exceptional customer experience to drive loyalty
- Provided vital communication between technicians and customers
- Maintained standards and procedures of company
- Responsible for customer satisfaction
- Gained superior product knowledge to effectively address and assist with service maintenance requirements and warranty information
Service Claim Advisor
Automotive Repair Centre Pte Ltd
12.2020 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Liaise with suppliers for parts
- liaise with both clients and insurance company.
- Provides quotation and estimate for the clients/ insurance company.
Education
GCE 'N' Level -
Orchid Park Secondary School
12.2010
National ITE Certificate - Automotive
Institute of Technical Education (ITE)
12.2012
Technical Engineer Diploma - Automotive Engineering
Institute of Technical Education (ITE)
04.2017
Skills
- System repair
- Brake system understanding
- Service scheduling
- Replacing parts
- Inspecting vehicle
- Microsoft software
- Changing tires
- MS Office proficiency
- Data entry
- Customer relations
- Ability to work under pressure
- Problem solving and decision making
- Autocad
Otherqualifications
- Class 3 Driving License
- Class 2B Driving License
- Class 2A Driving License
Personal Information
- Age: 30
- Date of Birth: 19/11/1993
- Gender: male
- Marital Status: Single
Timeline
Service Claim Advisor
Automotive Repair Centre Pte Ltd
12.2020 - Current
Customer Service Advisor
Goldbell Leasing
01.2019 - 12.2020
Job Controller
Goldbell Leasing
01.2018 - 01.2019
Automotive Technician
Goldbell Leasing
01.2017 - 01.2018
GCE 'N' Level -
Orchid Park Secondary School
National ITE Certificate - Automotive
Institute of Technical Education (ITE)
Technical Engineer Diploma - Automotive Engineering
Institute of Technical Education (ITE)