Pon Yong Leng

• Being part of Quality Assurance Team overseeing the ASEAN Quality Feedbacks - Arranging of specific meetings with factory & compiling of meeting minutes from factory & to provide updates /closure to customers.
• Keeping close follow-ups with the factory for the report & reviewing them to ensure that all processes & actions are being followed, conducting in house quality inspection to prevent any reoccurrences in product defects.
• Develop a system to keep track of replacements

-Reduction in Inventory

-Provide replacements to customer ASAP

(Reduction of 3weeks to 2 weeks)

-Accountability for replacement was issued

(Name of Personnel who collected was recorded)

• Bridging the gap of different languages between other countries - Establishing a work instruction/document having the different languages & gathering feedbacks to improve the current process
• Developed working instruction to standardize

the packing & delivery of items.

(Result: 0 complaints was received).

• Documented a testing procedure & serial number tracker system where the concerned serial number was able to be traced for investigation to be conducted or for future references.

Fostering employees relationships

• Being Part of recreational committee coming planning with a range of staff cohesion activities - etc Durian Fest, Company AGMs, Language Day
• Meeting with hotel or external vendors on prices negotiation etc & communicating with vendors to understand what constraints are they facing.

• Appointed Person as the In Charge of NSF affairs
• Managing of in-service NSFs duty hours & to make sure details are true & submitted on time.
• Arranging for medical appointment & ensuring that

the updates are promptly provided to superiors for any monitoring if necessary.

• Maintained strict confidentiality when handling sensitive information, ensuring compliance with internal processes, arranging meetings to discuss

urgent outstanding issues

Eg: Tele-consultations or Document Audits