TAN POOI YEAN
SINGAPORE
Summary
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Knowledgeable Sales assistant and customer service, fluent in mandarin and intermediate english and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
Sales Associates
11.2022 - Current
- Consistently exceeded sales targets through persuasive communication skills and deep understanding of customer preferences.
- Maintained a well-stocked inventory, ensuring optimal availability of products for customers'' needs.
- Collaborated with management on special projects aimed at elevating the retail environment''s aesthetics or functionality.
- Handled customer inquiries efficiently, resolving issues promptly to maintain high levels of satisfaction and loyalty.
- Leveraged social media platforms to increase online engagement with target audiences around promotional campaigns or new product launches.
- Achieved repeat business from satisfied customers, demonstrating the effectiveness of relationship-building techniques employed while representing the brand.
- Strengthened team collaboration by actively participating in staff meetings and contributing valuable feedback.
- Worked with team to achieve sales goals for products.
- Collaborated with marketing team to create and implement promotional campaigns.
Sales Assistant
HSIEHS BIOTECH PTE LTD
08.2016 - 08.2022
- Used POS system to process sales, returns, online orders and gift card activations
- Worked closely with shift manager to solve problems and handle customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Issued receipts and processed refunds, credits or exchanges
- Spoke to customers in native language to increase loyalty and establish relationships
- Logged reports, expenses, receipts and sales documents into digital database
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Responded to customer requests for products, services and company information
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging
- Responded to telephone and in-person requests for information
Beauty Consultant
SKINFOOD SINGAPORE
05.2014 - 07.2016
- Created detailed sales presentations to communicate product features and market data
- Presented Product or Service using interactive materials such as videos, charts and slideshows
- Answered product questions with up-to-date knowledge of sales and store promotions
- Helped customers complete purchases, locate items and join reward programs
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
- Built customer loyalty and retention by delivering excellent shopping experiences
- Used POS system to process sales, returns, online orders and gift card activations
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
Education
Interior Design Diploma -
ST.HUA PRIVATE SCHOOL
09.2016
Junior High Education -
SEK.MEN.SAN MIN
11.2011
Skills
- Store opening and closing
- Stocking and replenishing
- Product and service sales
- Customer Service
- Teamwork
- Cultural awareness
- Customer relations
- Relationship builder
- Microsoft office
- Marketing strategies
- Sales expertise
Personal Information
Title: SALES EXECUTIVE
Timeline
Brand Ambassador
Sales Associates
11.2022 - Current
Sales Assistant
HSIEHS BIOTECH PTE LTD
08.2016 - 08.2022
Beauty Consultant
SKINFOOD SINGAPORE
05.2014 - 07.2016
Junior High Education -
SEK.MEN.SAN MIN
Interior Design Diploma -
ST.HUA PRIVATE SCHOOL
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