Pitnadda Gray
Summary
Accomplished Senior Flight Attendant with a proven track record at Emirates Airlines, adept in emergency situations management and offering exceptional hospitality service expertise. Demonstrated leadership in high-stress scenarios, enhancing customer loyalty through effective conflict resolution. Skilled in crew coordination and safety procedures, ensuring optimal in-flight safety and service.
Overview
7
7
years of professional experience
Work History
Senior Flight Attendant
Emirates Airlines
09.2002 - 01.2009
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Customer Service Representative
TA Orange Ltd
10.2001 - 08.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Degree - Motion Picture & Film (MPC)
Rangsit University
Bangkok, Thailand03.1999
High School Diploma -
High School
Bangkok, Thailand05.1995
Skills
- Strong leadership abilities
- Verbal and written communication
- Cleanliness and sanitation
- In-flight safety expertise
- Flexible Work Schedule
- Safety Procedures
- Adaptable mindset
- Hospitality service expertise
- Emergency Situations Management
- Training and coaching
- Emergency Care
- Crew Coordination
Additional Information
To return to flying after raising our children to an age where they have become very independent.
Timeline
Senior Flight Attendant
Emirates Airlines
09.2002 - 01.2009
Customer Service Representative
TA Orange Ltd
10.2001 - 08.2002
Bachelor Degree - Motion Picture & Film (MPC)
Rangsit University
High School Diploma -
High School
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