PIN PIN WONG
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
21
21
years of professional experience
Work History
HR / OPERATIONS COMPLIANCE MANAGER
CONCORDE SECURITY PTE LTD
02.2023 - Current
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Processed employee claims involving performance issues and harassment.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
HR & ADMIN MANAGER
JASA INVESTIGATION SVS PTE LTD
03.2015 - 11.2018
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events and incentive programs.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
RECURITMENT CUM SITES OPERATIONS EXECUTIVE
WILLIAM SECURITY SVS
04.2014 - 03.2015
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Evaluated suppliers to maintain cost controls and improve operations.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Drove team engagement to achieve aggressive company targets.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
PERSONAL ASSISTANT TO OPERATIONS DIRECTOR
ELK SECURITY PTE LTD
02.2013 - 03.2014
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
ADMIN CUM COMPLIANCE OFFICER
AEXIS SECURITY PTE LTD
03.2010 - 02.2013
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Prepared and submitted regulatory filings in timely manner.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
- Warned violators of infractions or penalties.
- Assessed fees related to registration of property-related documents.
- Evaluated and monitored supplier and partner relationships to support compliance.
COFFEE HOUSE SUPERVISOR
GRAND PLAZA PARK HOTEL
01.2005 - 12.2009
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Monitored food inventory and supplies to prevent waste.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
CAPTAIN / HOSTESS
MARRIOTT SINGAPORE
01.2004 - 01.2005
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered phone calls to take orders, give information and document reservations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Backed up servers by checking on tables and retrieving items for guests.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Maintained balanced cash drawer with correct money values and accurate documentation.
WAITRESS
HOLIDAY INN PARK VIEW
01.2003 - 01.2004
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Education
No Degree - GENERAL STUDIES
SM (JK) PHOR TAY
MALAYSIA12.2001
Skills
- Full Service Restaurant Background
- Honed Marketing Skills
- Order Delivery Practices
- Food Plating and Presentation
- Customer Service Best Practices
- Food Service Background
- Conflict Resolution Techniques
- Hiring and Training
- Staff Development Talent
- Purchasing and Cost Control
- Employee Recruitment Expertise
- Organization and Prioritization
- Performance Improvement
- Regulatory Compliance
- Inventory Control
- Training and Development
- Complaint Resolution
- Personnel Recruiting
- Customer Loyalty
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Malay
Hokkian
Timeline
HR / OPERATIONS COMPLIANCE MANAGER
CONCORDE SECURITY PTE LTD
02.2023 - Current
HR & ADMIN MANAGER
JASA INVESTIGATION SVS PTE LTD
03.2015 - 11.2018
RECURITMENT CUM SITES OPERATIONS EXECUTIVE
WILLIAM SECURITY SVS
04.2014 - 03.2015
PERSONAL ASSISTANT TO OPERATIONS DIRECTOR
ELK SECURITY PTE LTD
02.2013 - 03.2014
ADMIN CUM COMPLIANCE OFFICER
AEXIS SECURITY PTE LTD
03.2010 - 02.2013
COFFEE HOUSE SUPERVISOR
GRAND PLAZA PARK HOTEL
01.2005 - 12.2009
CAPTAIN / HOSTESS
MARRIOTT SINGAPORE
01.2004 - 01.2005
WAITRESS
HOLIDAY INN PARK VIEW
01.2003 - 01.2004
No Degree - GENERAL STUDIES
SM (JK) PHOR TAY
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