Mahendran Shalini
Singapore
Summary
Experienced program coordination professional prepared for this role. Strong focus on team collaboration and achieving results. Highly adaptable with skills in project management, stakeholder communication, and resource allocation. Valued for reliability and ability to meet changing needs.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Coordinator
Allkin Mental Health Service
03.2024 - Current
- Coordinated cross-functional teams to streamline project workflows and enhance collaboration.
- Developed and implemented program schedules, ensuring timely delivery of key milestones.
- Managed resource allocation, optimizing utilization across multiple projects and initiatives.
- Facilitated training sessions for staff, improving knowledge retention and operational efficiency.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Senior Associate
NTUC CDE
02.2020 - 09.2022
- Interviewing migrant domestic workers on behalf of MOM in their native language, or with the assistance of interpreters via face to face or video calls.
- To understand the domestic worker’s well-being and employment conditions.
- Providing advice and assistance for employment related issues to the employers and domestic workers.
- Work closely with MOM to escalate employment or welfare issues when necessary.
- Perform general duties and administrative duties for the department like rescheduling appointments, answering hotline calls, reception duties, data entry and collating data.
- Creating and supervising team building sessions for staffs.
- Developing and training staffs on new company processes
Senior Associate
NTUC CDE
02.2020 - 09.2022
- Interviewing migrant domestic workers on behalf of MOM in their native language, or with the assistance of interpreters via face to face or video calls.
- To understand the domestic worker’s well-being and employment conditions.
- Providing advice and assistance for employment related issues to the employers and domestic workers.
- Work closely with MOM to escalate employment or welfare issues when necessary.
- Perform general duties and administrative duties for the department like rescheduling appointments, answering hotline calls, reception duties, data entry and collating data.
- Creating and supervising team building sessions for staffs.
- Developing and training staffs on new company processes
Clinic Assistant (Temp, part-time)
Sengkang Family Clinic
09.2018 - 09.2019
- Provide frontline customer service – Greet and assist patients and caregivers, dispensing medications, assisting patients with registrations and updating of personal information, providing information on clinic services, operating hours and other relevant details.
- Submitting claims – Medisave claims, company insurance claims and CHAS deductions (E-submissions)
- Scheduling of appointment and patient registration – keep patient records up to date, using GP connect to register new patients, scheduling medical testes, x-ray referrals to polyclinics and specialist appointments
- Handling phone calls, emails, post mails, locum roster and inquiries - answering calls related to clinic operating hours, services, bill enquiries, test results, information on health screening, etc.
- Chaperone – assisting doctors with patients during blood test, dressing, physical check-up for female patients and preparation for health screening, and assist wheelchair patients
- Process invoice and payment collection – processing payments, call back reminders for outstanding bills, re-submission for Medisave and insurance claims
- Maintaining inventory levels – stock check, collection of medication supplies, contacting medical sales rep for new supplies and arranging medications in shelves.
- Perform basic triage – checking BP, temperature and first aid for minor injuries
- Handle administrative and ad-hoc duties – inventory, calling health suppliers for medications and information on latest promotions, assisting in stocking up medical supplies for clinic and doctor’s room.
- Ensuring cash flow, monitoring cash box during shifts, recording per shift cash and nets collection in record book, and ensure system amounts tallies with cash and nets collection
- Sending out test samples – e.g. blood, stool and urine samples and collection of test results for labs.
- Preparing medical certificates, printing and labelling medications, maintaining clinic cleanliness and preparing opening and closure of clinic before and after shifts.
Clinic Assistant (Temp, part-time)
Sengkang Family Clinic
09.2018 - 09.2019
- Provide frontline customer service – Greet and assist patients and caregivers, dispensing medications, assisting patients with registrations and updating of personal information, providing information on clinic services, operating hours and other relevant details.
- Submitting claims – Medisave claims, company insurance claims and CHAS deductions (E-submissions)
- Scheduling of appointment and patient registration – keep patient records up to date, using GP connect to register new patients, scheduling medical testes, x-ray referrals to polyclinics and specialist appointments
- Handling phone calls, emails, post mails, locum roster and inquiries - answering calls related to clinic operating hours, services, bill enquiries, test results, information on health screening, etc.
- Chaperone – assisting doctors with patients during blood test, dressing, physical check-up for female patients and preparation for health screening, and assist wheelchair patients
- Process invoice and payment collection – processing payments, call back reminders for outstanding bills, re-submission for Medisave and insurance claims
- Maintaining inventory levels – stock check, collection of medication supplies, contacting medical sales rep for new supplies and arranging medications in shelves.
- Perform basic triage – checking BP, temperature and first aid for minor injuries
- Handle administrative and ad-hoc duties – inventory, calling health suppliers for medications and information on latest promotions, assisting in stocking up medical supplies for clinic and doctor’s room.
- Ensuring cash flow, monitoring cash box during shifts, recording per shift cash and nets collection in record book, and ensure system amounts tallies with cash and nets collection
- Sending out test samples – e.g. blood, stool and urine samples and collection of test results for labs.
- Preparing medical certificates, printing and labelling medications, maintaining clinic cleanliness and preparing opening and closure of clinic before and after shifts.
Para-Counselor (Helpline)
Institute of Mental Health – National Addiction Management Service (NAMS) & National Council on Problem Gambling (NCPG)
02.2016 - 06.2018
- Handling and counselling cases dealing with various addictions (Drug, alcohol, gambling, gaming, internet, sex, and etc) Age group: 13years and above
- Counseling through helpline for NCPG and NAMS patients / clients and for Gambling exclusion orders
- Making appointments for NAMS clinic or referring client to other appropriate resources
- Webchat: provide counseling / assistance / information on gambling and other forms of addictions
- SAP – scheduling, canceling and registering new appointments
- Suicide Intervention / Managing Suicide and Crisis cases – assisting to alert appropriate authorities, calming clients and lending a listening ear, assisting with client's emotions
- Provide support for caregivers & clients – referring appropriate services for assistance e.g. financial assistance, debt recovery assistance, care plan, referring to VWOs and etc.
- Help clients in coping skills – assisting with handling client's emotional needs, assistance with helping clients identify positive solutions for their issues and providing support
- Provide information and assistance for Gambling problems and other addictions – helplines, VWOs, debt assistance organizations and counseling / medical organization
- Exclusion order related inquiries (Self-exclusion / Family exclusion / Non casino exclusion & etc)
- Team member of the Training & Development Team of the Department (Develop and provide training programs for the staffs)
- Creating of workflow and Training slides for Training & Development Team of the Department – for staff competency, self-wellness and skills upgrade
Para-Counselor (Helpline)
Institute of Mental Health – National Addiction Management Service (NAMS) & National Council on Problem Gambling (NCPG)
02.2016 - 06.2018
- Handling and counselling cases dealing with various addictions (Drug, alcohol, gambling, gaming, internet, sex, and etc) Age group: 13years and above
- Counseling through helpline for NCPG and NAMS patients / clients and for Gambling exclusion orders
- Making appointments for NAMS clinic or referring client to other appropriate resources
- Webchat: provide counseling / assistance / information on gambling and other forms of addictions
- SAP – scheduling, canceling and registering new appointments
- Suicide Intervention / Managing Suicide and Crisis cases – assisting to alert appropriate authorities, calming clients and lending a listening ear, assisting with client's emotions
- Provide support for caregivers & clients – referring appropriate services for assistance e.g. financial assistance, debt recovery assistance, care plan, referring to VWOs and etc.
- Help clients in coping skills – assisting with handling client's emotional needs, assistance with helping clients identify positive solutions for their issues and providing support
- Provide information and assistance for Gambling problems and other addictions – helplines, VWOs, debt assistance organizations and counseling / medical organization
- Exclusion order related inquiries (Self-exclusion / Family exclusion / Non casino exclusion & etc)
- Team member of the Training & Development Team of the Department (Develop and provide training programs for the staffs)
- Creating of workflow and Training slides for Training & Development Team of the Department – for staff competency, self-wellness and skills upgrade
Child Protection Coordinator
Ministry of Social and Family Development
01.2015 - 12.2015
- Handling cases dealing with abused children (Age group: below 16years old)
- Managing clients (walk-ins, phone calls) with enquiries and abuse cases
- Creating intakes in the system and hardcopy for referrals (fax and emails)
- Preparing summary reports for courts
- Registering investigating cases
- Ad-hoc fetching of children / admin duties
- Assist in Home Visits and School Conferences for Investigation officers
- Referring children to other appropriate resources for assistance – e.g. FSCs
- Interviewing children and their parents for abused cases
Child Protection Coordinator
Ministry of Social and Family Development
01.2015 - 12.2015
- Handling cases dealing with abused children (Age group: below 16years old)
- Managing clients (walk-ins, phone calls) with enquiries and abuse cases
- Creating intakes in the system and hardcopy for referrals (fax and emails)
- Preparing summary reports for courts
- Registering investigating cases
- Ad-hoc fetching of children / admin duties
- Assist in Home Visits and School Conferences for Investigation officers
- Referring children to other appropriate resources for assistance – e.g. FSCs
- Interviewing children and their parents for abused cases
Student Care Teacher
Sparkle Stones Education Centre
02.2013 - 12.2013
- Tutoring P1-P6
- Looking after the students’ daily routines
- Fetching of children from their schools
- Assisting students on their homework
- Maintain discipline
- Administrative duties in the center (enrolling of students & etc)
Student Care Teacher
Sparkle Stones Education Centre
02.2013 - 12.2013
- Tutoring P1-P6
- Looking after the students’ daily routines
- Fetching of children from their schools
- Assisting students on their homework
- Maintain discipline
- Administrative duties in the center (enrolling of students & etc)
Pre-school Teacher
PCF Kindergarden – Teck Ghee & Bishan
01.2008 - 06.2010
- Teaching – N1 to K2 (English, Maths & Tamil)
- Looking after the students daily routines
- Creating school lesson plans
- Maintain discipline
- Administrative duties in the center (enrolling of students & etc)
Pre-school Teacher
PCF Kindergarden – Teck Ghee & Bishan
01.2008 - 06.2010
- Teaching – N1 to K2 (English, Maths & Tamil)
- Looking after the students daily routines
- Creating school lesson plans
- Maintain discipline
- Administrative duties in the center (enrolling of students & etc)
Admin & Customer Service Officer
Safra – Energy one
01.2006 - 12.2007
- Administrative duties
- Counter duties – payment, renewal of memberships, supervising of gym facilities
- Managing trainer roster, duties and classes
- Assisting gym members
Admin & Customer Service Officer
Safra – Energy one
01.2006 - 12.2007
- Administrative duties
- Counter duties – payment, renewal of memberships, supervising of gym facilities
- Managing trainer roster, duties and classes
- Assisting gym members
Education
Diploma - Counseling
Kaplan Institute
01.2015
Diploma - Montessori
Modern Montessori Institution
01.2009
Higer Nitec - undefined
College Central (Tampines Campus)
01.2006
O’level Cert - undefined
Serangoon Garden Secondary
01.2003
PSLE Cert - undefined
XinMin Primary & Kuo Chuan Presbyterian Primary School
01.1999
Skills
- MS Office (Word, Power point, Excel, Outlook)
- SAP Clinical
- Event Planning
- Communication Skills
- Training and Development
- Program management
- Office administration
- Training coordination
- Project coordination
- Volunteer management
- Referral coordination
- Report preparation
- Staff development
- Marketing materials
- Resource management
- Human resources
- Data management
- Problem-solving
- Customer service experience
- Critical thinking
- Active listening
- Program leadership
- Multitasking
- Team building
- Teamwork
Languages
English
Tamil
Extra-curricular Activities
Red Cross society, 2000-2003 Tamil cultural club, 2000-2003
Extra-curricular Activities
Red Cross society, 2000-2003 Tamil cultural club, 2000-2003
Other Information
Class 3A (Driving), Negotiable
Other Training Courses Certificates
- Certificate of Employment Intermediaries (CEI)
- First Aid (Cert)
- Introduction to the Practice of Case Management in Social Services (Cert)
- ASIST – Applied Suicide Intervention Skills Training (Cert)
- Understanding Key Issues with LGBT Patients (Workshop) (Cert)
- Courses and Certificates from Social Service Institute (SSI), Introduction to Counseling Skills (Cert) (SSI), Introduction to Solution Focused Brief Theory (SFBT) (Cert) (SSI), Engaging Reluctant Adolescents Effectively (SSI), Counselling Practice & Skills – Intermediate (Cert) (SSI)
Nric
SXXX3585G
Ethnic Group
Indian
Personal Information
- Religion: Hindu
- ID Type: NRIC
- ID Number: SXXX3585G
- Date of Birth: 30/12/1987
- Gender: Female
- Nationality: Singapore Citizen
- Driving License: Class 3A
- Marital Status: Married
References
- Punitha Chandra, Customer Service Executive, HDB, 98184572
- Nazirah Binte Abdul Aziz, Helpline Supervisor, Institute of Mental Health (National Addiction Management Service & National Council on Problem Gambling), 63892199, Nazirah_ABDUL_AZIZ@imh.com.sg
- Mohamad Firoz Bin Abdul Kadir, Senior Manager, Ministry of Social and Family Development (Child Protection), 6354 8309, Mohamad_Firoz_ABDUL_KADIR_@msf.gov.sg
Hobbies and Interests
- Gym
- Swimming
- Reading articles related to Social service or Counseling
- Socializing with family and friends
- Cooking
- Planning family events
References
- Punitha Chandra, Customer Service Executive, HDB, 98184572
- Nazirah Binte Abdul Aziz, Helpline Supervisor, Institute of Mental Health (National Addiction Management Service & National Council on Problem Gambling), 63892199, Nazirah_ABDUL_AZIZ@imh.com.sg
- Mohamad Firoz Bin Abdul Kadir, Senior Manager, Ministry of Social and Family Development (Child Protection), 6354 8309, Mohamad_Firoz_ABDUL_KADIR_@msf.gov.sg
Certification
Other Training, Courses and Certificates
1. Certificate of Employment Intermediaries (CEI)
2. First Aid (Cert)
3. Introduction to the Practice of Case Management in Social Services (Cert)
4. ASIST – Applied Suicide Intervention Skills Training (Cert)
5. Understanding Key Issues with LGBT Patients (Workshop) (Cert)
Courses and Certificates from Social Service Institute (SSI)
1. Introduction to Counseling Skills (Cert) (SSI)
2. Introduction to Solution Focused Brief Theory (SFBT) (Cert) (SSI)
3. Engaging Reluctant Adolescents Effectively (SSI)
4. Counselling Practice & Skills – Intermediate (Cert) (SSI)
Timeline
Program Coordinator
Allkin Mental Health Service
03.2024 - Current
Senior Associate
NTUC CDE
02.2020 - 09.2022
Senior Associate
NTUC CDE
02.2020 - 09.2022
Clinic Assistant (Temp, part-time)
Sengkang Family Clinic
09.2018 - 09.2019
Clinic Assistant (Temp, part-time)
Sengkang Family Clinic
09.2018 - 09.2019
Para-Counselor (Helpline)
Institute of Mental Health – National Addiction Management Service (NAMS) & National Council on Problem Gambling (NCPG)
02.2016 - 06.2018
Para-Counselor (Helpline)
Institute of Mental Health – National Addiction Management Service (NAMS) & National Council on Problem Gambling (NCPG)
02.2016 - 06.2018
Child Protection Coordinator
Ministry of Social and Family Development
01.2015 - 12.2015
Child Protection Coordinator
Ministry of Social and Family Development
01.2015 - 12.2015
Student Care Teacher
Sparkle Stones Education Centre
02.2013 - 12.2013
Student Care Teacher
Sparkle Stones Education Centre
02.2013 - 12.2013
Pre-school Teacher
PCF Kindergarden – Teck Ghee & Bishan
01.2008 - 06.2010
Pre-school Teacher
PCF Kindergarden – Teck Ghee & Bishan
01.2008 - 06.2010
Admin & Customer Service Officer
Safra – Energy one
01.2006 - 12.2007
Admin & Customer Service Officer
Safra – Energy one
01.2006 - 12.2007
Diploma - Montessori
Modern Montessori Institution
Higer Nitec - undefined
College Central (Tampines Campus)
O’level Cert - undefined
Serangoon Garden Secondary
PSLE Cert - undefined
XinMin Primary & Kuo Chuan Presbyterian Primary School
Diploma - Counseling
Kaplan Institute
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