Pinky SER
Summary
Hi, my name is Pinky, I’m currently working part-time as a waitress alongside my full-time office job. Working part-time allows me to balance my office hours while also gaining valuable customer service experience, staying active, and earning extra income. I enjoy interacting with customers, providing great service, and being part of a dynamic team. It’s a rewarding experience that allows me to develop strong communication and multitasking skills.
Overview
10
10
years of professional experience
Work History
HR EXECUTIVE (PAYROLL)
Heraeus Asia Pacific Pte Ltd
05.2023 - Current
- Perform payroll functions and ensure timely/accurate processing of payroll transactions and leave management
- Maintain and update latest employee info to payroll system to ensure accuracy for payroll
- Monitor and track staff attendance in the HR system
- Ensure compliance and timely submission of monthly CPF and Tax filing (IR8A & IR21) for all employees
- Prepare and administer HR-related letters (I.E., employment contracts, confirmation, promotion, etc.) memos, and/or notices
- Process of benefit administration (such as flexible benefits, allowances, service recognition, awards, etc)
- Prepare final compensation statements for resigned employees
- Provide monthly payroll reports and other related HR reports to relevant stakeholders
- Manage statutory, mandatory government and all other related funds with both internal and external stakeholders
- Assist in Audit matters with Internal Audit Team as well as external Auditors
- Support HR Operations matters & any other related ad-hoc HR Projects
- Coordinate Employee Wellness and CSR Events
PART TIME WAITRESS
Singapore Haidilao Dining Pte Ltd
05.2023 - Current
- Greet and seat guests in a friendly and professional manner
- Take customer orders accurately and efficiently
- Serve food and beverages according to Haidilao's service standards
- Ensure that dining areas are clean and organized, maintaining a pleasant atmosphere
- Provide menu recommendations, assist with special requests, and answer questions about the menu items
- Monitor and refill sauces, drinks, and condiments throughout the meal
- Handle customer inquiries or complaints promptly and professionally
- Collaborate with kitchen and bar staff to ensure timely and accurate order delivery
- Maintain a high level of product knowledge and stay updated on new menu items
- Follow all health and safety regulations, including cleanliness and food safety protocols
HR EXECUTIVE (PAYROLL)
SF Group
12.2021 - 03.2023
- Manage all work pass-related matters including new applications, renewals, and cancellations
- May need to manage the repatriation of work permit holders (If any)
- Analysis of Manpower resource allocation and visa quotas
- Good knowledge of the MOM employment act
- Maintaining employee records, employee payment details and health records, employee relations, and communication
- Support and deliver HR services including on-boarding/offboarding, recruitment, employee relations & welfare, disciplinary and grievance handling, etc
- Organize and maintain HR information
- Be the contact person on all relevant statutory board matters with government bodies such as CPF, MOM, IRAS, etc & participate in various statutory surveys and government grant submissions
- General office administration and business support
- Perform other AD-HOC duties as assigned
- Handle full sets of HR matters
- Perform payroll functions and ensure timely/accurate processing of payroll transactions and leave management
- Ensure compliance and timely submission of monthly CPF and Tax filing (IR8A & IR21) for all employees
- Prepare and administer HR-related letters (I.E
- Employment contracts, confirmation, promotion, etc.) memos, and/or notices
- General office administration and business support
ASSISTANT MANAGER
Singapore Haidilao Dining Pte Ltd
09.2019 - 11.2021
- Responsible for payroll and performing HR support
- Ensures daily attendance of all employees, archiving them once a month
- Calculate and settle the bills to make sure the sums of the business of each day are correct, in charge of finance-related matters of branch
- Liaise with different level of staff including management, back-end staff, external suppliers and staff
- Handle the reimbursement of the whole branch include staff’s transport claims and suppliers’ payment
- Handle daily personnel work, and handle personnel procedures such as leave application and resignation
- Prepare meeting minutes and branch emails resignation
- Provide secretarial and administrative support to Branch Manager and assists in daily branch operations management
- Assisting in branch financial analysis report each month
- Perform a variety of ad-hoc tasks as assigned
INTERIOR DESIGNER / MARKETING EXECUTIVE / ADMIN ASSISTANT
Luxurious Design Pte Ltd
04.2018 - 08.2019
- In-charge of all the marketing tasks including social media posting, advertising materials such as flyers, event planning and execution
- Answering queries from customers and maintaining relationship with customers
- Exploring potential customers and hitting sales target
- Responsible in all the paper works for design and renovation process
- Coordinating with suppliers and contractors to ensure the highest quality renovation works carried out
- Proper communication with client to ensure both parties’ requirement being achieved
- Maintaining good after sales services to clients
- Handle parts of company administrative tasks and project settlement
CLINIC ASSISTANT
Frontier Medical Associates
04.2016 - 02.2018
- Managing all administrative tasks related to the branch
- Answering queries from customers and maintaining relationships with customers
- Responsible for dealing with customer complaints
- Assist doctors in all the communications with patients
- Pack and dispense medicines to patients
ASSISTANT MANAGER
Cristofori Music Pte Ltd
11.2014 - 02.2016
- In-charge of the branch targets and achievements
- Plan for the branch events and sales targets
- Ensure that every member of staff can hit both personal and branch targets
- Coordinate between education officers with customers, exploring potential markets around the area and customer service
- Handling all administrative works that are related to the branch
- Answering queries from customers and maintaining relationships with customers
- Responsible for dealing with customer complaints
- Promoting special offers or packages
- Manage the school operation
Education
Bachelor of Arts -
Liverpool John Moores University
09.2014
ADVANCED DIPLOMA - MASS COMMUNICATIONS (PUBLIC RELATIONS)
Tunku Abdul Rahman University College
09.2012
DIPLOMA - MASS COMMUNICATIONS (PUBLIC RELATIONS)
Tunku Abdul Rahman University College
09.2012
Skills
- Excellent Communication Skills
- Problem-Solving Skills
- Mentoring Skills
- Organizational Skills
- Teamwork
- Ms Excel/Office/PPT
- Employee relations
Languages
MANDARIN
ENGLISH
MALAY
Degrees
- BA (HONS) MASS COMMUNICATIONS, Visual communications and Criticism, Communication analysis, Investigative study, Media business and institutions
- ADVANCED DIPLOMA IN MASS COMMUNICATIONS (PUBLIC RELATIONS), Events management, Communication theories, Organizational communication, Socio-cultural communication, PR campaign planning and management, Corporate communication, Crisis management in PR, Communications research methods, PR, advertising & marketing
- DIPLOMA IN MASS COMMUNICATIONS (PUBLIC RELATIONS), Consumer behavior, Public & media relations, Media & advertising, Mass media & society, Public Relations strategies & tools, Public speaking, Communication law, Basic photography, Chinese writing for mass media, The modern electronic media, PR writing, Production & publication
Timeline
HR EXECUTIVE (PAYROLL)
Heraeus Asia Pacific Pte Ltd
05.2023 - Current
PART TIME WAITRESS
Singapore Haidilao Dining Pte Ltd
05.2023 - Current
HR EXECUTIVE (PAYROLL)
SF Group
12.2021 - 03.2023
ASSISTANT MANAGER
Singapore Haidilao Dining Pte Ltd
09.2019 - 11.2021
INTERIOR DESIGNER / MARKETING EXECUTIVE / ADMIN ASSISTANT
Luxurious Design Pte Ltd
04.2018 - 08.2019
CLINIC ASSISTANT
Frontier Medical Associates
04.2016 - 02.2018
ASSISTANT MANAGER
Cristofori Music Pte Ltd
11.2014 - 02.2016
ADVANCED DIPLOMA - MASS COMMUNICATIONS (PUBLIC RELATIONS)
Tunku Abdul Rahman University College
DIPLOMA - MASS COMMUNICATIONS (PUBLIC RELATIONS)
Tunku Abdul Rahman University College
Bachelor of Arts -
Liverpool John Moores University
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