Pinky SER
Summary
Hi, my name is Pinky, I’m currently working part-time as a waitress alongside my full-time office job. Working part-time allows me to balance my office hours while also gaining valuable customer service experience, staying active, and earning extra income. I enjoy interacting with customers, providing great service, and being part of a dynamic team. It’s a rewarding experience that allows me to develop strong communication and multitasking skills.
Overview
10
10
years of professional experience
Work History
HR EXECUTIVE (PAYROLL)
Heraeus Asia Pacific Pte Ltd
05.2023 - Current
- Perform payroll functions and ensure timely/accurate processing of payroll transactions and leave management
- Maintain and update latest employee info to payroll system to ensure accuracy for payroll
- Monitor and track staff attendance in the HR system
- Ensure compliance and timely submission of monthly CPF and Tax filing (IR8A & IR21) for all employees
- Prepare and administer HR-related letters (I.E., employment contracts, confirmation, promotion, etc.) memos, and/or notices
- Process of benefit administration (such as flexible benefits, allowances, service recognition, awards, etc)
- Prepare final compensation statements for resigned employees
- Provide monthly payroll reports and other related HR reports to relevant stakeholders
- Manage statutory, mandatory government and all other related funds with both internal and external stakeholders
- Assist in Audit matters with Internal Audit Team as well as external Auditors
- Support HR Operations matters & any other related ad-hoc HR Projects
- Coordinate Employee Wellness and CSR Events
PART TIME WAITRESS
Singapore Haidilao Dining Pte Ltd
05.2023 - Current
- Greet and seat guests in a friendly and professional manner
- Take customer orders accurately and efficiently
- Serve food and beverages according to Haidilao's service standards
- Ensure that dining areas are clean and organized, maintaining a pleasant atmosphere
- Provide menu recommendations, assist with special requests, and answer questions about the menu items
- Monitor and refill sauces, drinks, and condiments throughout the meal
- Handle customer inquiries or complaints promptly and professionally
- Collaborate with kitchen and bar staff to ensure timely and accurate order delivery
- Maintain a high level of product knowledge and stay updated on new menu items
- Follow all health and safety regulations, including cleanliness and food safety protocols
HR EXECUTIVE (PAYROLL)
SF Group
12.2021 - 03.2023
- Manage all work pass-related matters including new applications, renewals, and cancellations
- May need to manage the repatriation of work permit holders (If any)
- Analysis of Manpower resource allocation and visa quotas
- Good knowledge of the MOM employment act
- Maintaining employee records, employee payment details and health records, employee relations, and communication
- Support and deliver HR services including on-boarding/offboarding, recruitment, employee relations & welfare, disciplinary and grievance handling, etc
- Organize and maintain HR information
- Be the contact person on all relevant statutory board matters with government bodies such as CPF, MOM, IRAS, etc & participate in various statutory surveys and government grant submissions
- General office administration and business support
- Perform other AD-HOC duties as assigned
- Handle full sets of HR matters
- Perform payroll functions and ensure timely/accurate processing of payroll transactions and leave management
- Ensure compliance and timely submission of monthly CPF and Tax filing (IR8A & IR21) for all employees
- Prepare and administer HR-related letters (I.E
- Employment contracts, confirmation, promotion, etc.) memos, and/or notices
- General office administration and business support
ASSISTANT MANAGER
Singapore Haidilao Dining Pte Ltd
09.2019 - 11.2021
- Responsible for payroll and performing HR support
- Ensures daily attendance of all employees, archiving them once a month
- Calculate and settle the bills to make sure the sums of the business of each day are correct, in charge of finance-related matters of branch
- Liaise with different level of staff including management, back-end staff, external suppliers and staff
- Handle the reimbursement of the whole branch include staff’s transport claims and suppliers’ payment
- Handle daily personnel work, and handle personnel procedures such as leave application and resignation
- Prepare meeting minutes and branch emails resignation
- Provide secretarial and administrative support to Branch Manager and assists in daily branch operations management
- Assisting in branch financial analysis report each month
- Perform a variety of ad-hoc tasks as assigned
INTERIOR DESIGNER / MARKETING EXECUTIVE / ADMIN ASSISTANT
Luxurious Design Pte Ltd
04.2018 - 08.2019
- In-charge of all the marketing tasks including social media posting, advertising materials such as flyers, event planning and execution
- Answering queries from customers and maintaining relationship with customers
- Exploring potential customers and hitting sales target
- Responsible in all the paper works for design and renovation process
- Coordinating with suppliers and contractors to ensure the highest quality renovation works carried out
- Proper communication with client to ensure both parties’ requirement being achieved
- Maintaining good after sales services to clients
- Handle parts of company administrative tasks and project settlement
CLINIC ASSISTANT
Frontier Medical Associates
04.2016 - 02.2018
- Managing all administrative tasks related to the branch
- Answering queries from customers and maintaining relationships with customers
- Responsible for dealing with customer complaints
- Assist doctors in all the communications with patients
- Pack and dispense medicines to patients
ASSISTANT MANAGER
Cristofori Music Pte Ltd
11.2014 - 02.2016
- In-charge of the branch targets and achievements
- Plan for the branch events and sales targets
- Ensure that every member of staff can hit both personal and branch targets
- Coordinate between education officers with customers, exploring potential markets around the area and customer service
- Handling all administrative works that are related to the branch
- Answering queries from customers and maintaining relationships with customers
- Responsible for dealing with customer complaints
- Promoting special offers or packages
- Manage the school operation
Education
Bachelor of Arts -
Liverpool John Moores University
09.2014
ADVANCED DIPLOMA - MASS COMMUNICATIONS (PUBLIC RELATIONS)
Tunku Abdul Rahman University College
09.2012
DIPLOMA - MASS COMMUNICATIONS (PUBLIC RELATIONS)
Tunku Abdul Rahman University College
09.2012
Skills
- Excellent Communication Skills
- Problem-Solving Skills
- Mentoring Skills
- Organizational Skills
- Teamwork
- Ms Excel/Office/PPT
- Employee relations
Languages
MANDARIN
ENGLISH
MALAY
Degrees
- BA (HONS) MASS COMMUNICATIONS, Visual communications and Criticism, Communication analysis, Investigative study, Media business and institutions
- ADVANCED DIPLOMA IN MASS COMMUNICATIONS (PUBLIC RELATIONS), Events management, Communication theories, Organizational communication, Socio-cultural communication, PR campaign planning and management, Corporate communication, Crisis management in PR, Communications research methods, PR, advertising & marketing
- DIPLOMA IN MASS COMMUNICATIONS (PUBLIC RELATIONS), Consumer behavior, Public & media relations, Media & advertising, Mass media & society, Public Relations strategies & tools, Public speaking, Communication law, Basic photography, Chinese writing for mass media, The modern electronic media, PR writing, Production & publication
Timeline
HR EXECUTIVE (PAYROLL)
Heraeus Asia Pacific Pte Ltd
05.2023 - Current
PART TIME WAITRESS
Singapore Haidilao Dining Pte Ltd
05.2023 - Current
HR EXECUTIVE (PAYROLL)
SF Group
12.2021 - 03.2023
ASSISTANT MANAGER
Singapore Haidilao Dining Pte Ltd
09.2019 - 11.2021
INTERIOR DESIGNER / MARKETING EXECUTIVE / ADMIN ASSISTANT
Luxurious Design Pte Ltd
04.2018 - 08.2019
CLINIC ASSISTANT
Frontier Medical Associates
04.2016 - 02.2018
ASSISTANT MANAGER
Cristofori Music Pte Ltd
11.2014 - 02.2016
ADVANCED DIPLOMA - MASS COMMUNICATIONS (PUBLIC RELATIONS)
Tunku Abdul Rahman University College
DIPLOMA - MASS COMMUNICATIONS (PUBLIC RELATIONS)
Tunku Abdul Rahman University College
Bachelor of Arts -
Liverpool John Moores University
Similar Profiles
NAVEENKUMAR VIJAYAKUMARNAVEENKUMAR VIJAYAKUMAR
Senior Staff Engineer at Equinix Asia Pacific Pte LtdSenior Staff Engineer at Equinix Asia Pacific Pte Ltd
Thanat HiranprueckThanat Hiranprueck
Assistant Manager of Product Planning at Bridgestone Asia Pacific Pte. Ltd. (RHO-T)Assistant Manager of Product Planning at Bridgestone Asia Pacific Pte. Ltd. (RHO-T)
JEROME POH LOON CHENGJEROME POH LOON CHENG
Director (Functional & Technical Delivery) at NEC Asia Pacific Pte Ltd.Director (Functional & Technical Delivery) at NEC Asia Pacific Pte Ltd.
PAIDI SUNILPAIDI SUNIL
Senior HR Executive, Payroll & operations at Olectra Greentech ltdSenior HR Executive, Payroll & operations at Olectra Greentech ltd
Angelus GajumanAngelus Gajuman
HR Executive (Payroll and Reporting) at Sino Favour Global Compass Philippines Inc. (G2 Travel)HR Executive (Payroll and Reporting) at Sino Favour Global Compass Philippines Inc. (G2 Travel)