PINKY LIEW
Summary
Dynamic fashion professional with experience at Calvin Klein, excelling in customer service and fashion marketing. Proven ability to boost sales through effective product recommendations and team collaboration. A fast learner with strong Excel skills, I am dedicated to fostering positive customer relationships and achieving sales targets.
Overview
13
13
years of professional experience
Work History
Fashion Sales Associate
Calvin Klein
06.2018 - 05.2025
- Used POS system to process sales, returns and exchanges.
- Provided exceptional customer service by resolving issues promptly and professionally, ensuring repeat business.
- Displayed and organized products in store to help customers locate products easily.
- Supported overall store operations, including opening and closing procedures, cash handling, and maintaining store policies adherence.
- Demonstrated exceptional product knowledge to address customer inquiries accurately and confidently.
- Collaborated with team members to achieve monthly sales goals and maintain high performance standards.
- Boosted sales by effectively recommending merchandise based on customer preferences and needs.
- Contributed to store success by consistently meeting or exceeding personal sales targets.
Vivo Team Leader
Sales Promotion Associates
12.2013 - 07.2018
- Achieved consistent employee retention rates by fostering a positive work environment and encouraging professional development opportunities.
- Boosted sales performance through consistent coaching, training, and motivation of team members.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
Phone Sales Promoter
Sales Promotion Associates
01.2012 - 09.2013
- Communicate,analyze and advice customer based on customer needs
- Service and consult customer
Education
No Degree -
Secondary School
Malaysia01-2012
Skills
- Fashion marketing
- Self motivation
- Fast learner
- Customer service
- Excel spreadsheets
- Teamwork and collaboration
Languages
English
Intermediate (B1)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Fashion Sales Associate
Calvin Klein
06.2018 - 05.2025
Vivo Team Leader
Sales Promotion Associates
12.2013 - 07.2018
Phone Sales Promoter
Sales Promotion Associates
01.2012 - 09.2013
No Degree -
Secondary School
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