Pingping Wei
Summary
Dynamic professional with expertise in customer engagement and video editing, previously a Luxury Brand Ambassador at Cathay Pacific Airport Shills Duty-Free Shop. Excelled in enhancing brand loyalty and driving sales through exceptional communication and team leadership. Proficient in AI film production, fostering customer relationships, and achieving sales targets with a 20% increase in customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Luxury Brand Ambassador
Cathay Pacific Airport Shills Duty-Free Shop
06.2025 - 03.2026
- Engaged customers through product knowledge and personal interactions to enhance brand loyalty.
- Assisted in executing promotional events to increase customer awareness and sales.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction with purchases.
- Collaborated with team members to maintain an organized and visually appealing retail environment.
Salesperson - Sales Team Leader
Watson
06.2023 - 06.2025
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining product displays and inventory levels to ensure optimal store presentation.
- Collaborated with team members to achieve daily sales targets and enhance customer satisfaction.
- Engaged customers to understand needs and recommend suitable products.
Education
Associate of Science - Pharmacy
Guangxi University of Chinese Medicine
China Skills
- Video editing and live streaming
- Can speak English, Chinese and Cantonese
- Using AI to produce films
- Shot by a self-media account
- Customer service
- Effective communicator
- Exceptional communication
- Customer engagement
- Customer relations
- Adaptable personality
- Team leadership qualities
- Relationship builder
- Customer relationship building
- Branding
- Sales expertise
- Product demonstration
Certification
1. Was rated as the level 1 in sales performance by Watson
2. Attended the sales seminar at Changi Airport and successfully graduated.
3. Obtain the Singapore Food Safety Training Certificate
Languages
English
Intermediate (B1)
Timeline
Luxury Brand Ambassador
Cathay Pacific Airport Shills Duty-Free Shop
06.2025 - 03.2026
Salesperson - Sales Team Leader
Watson
06.2023 - 06.2025
Associate of Science - Pharmacy
Guangxi University of Chinese Medicine