Pierre Erlangga
Duty Manager
Summary
Proven Duty Manager with a track record of enhancing customer satisfaction and loyalty at Park Hyatt Jakarta. Skilled in team supervision and relationship building, adept at resolving escalated issues, ensuring client retention. Improved service efficiency through effective time management and staff training, contributing to a notable increase in guest satisfaction.
Overview
6
6
years of professional experience
Work History
Duty Manager
Park Hyatt Jakarta
08.2024 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Front Office Supervisor
Park Hyatt Jakarta
05.2022 - 07.2024
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Duty Manager
Sahid International Hotel Management
06.2020 - 02.2022
Duty Manager
Novus Jiva Resort & Spa
04.2019 - 01.2020
Education
Bachelor of Economics - Economics
Atmajaya University
Jakarta 04.2001 -
Skills
Time management
Team supervision
Customer service
Relationship building
Timeline
Duty Manager
Park Hyatt Jakarta
08.2024 - Current
Front Office Supervisor
Park Hyatt Jakarta
05.2022 - 07.2024
Duty Manager
Sahid International Hotel Management
06.2020 - 02.2022
Duty Manager
Novus Jiva Resort & Spa
04.2019 - 01.2020
Bachelor of Economics - Economics
Atmajaya University
04.2001 -
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