PHYLIS LIEN YEN MAY

• Optimized calendar management practices for executive staff members, allowing them more time to focus on strategic priorities rather than scheduling conflicts.
• Implemented effective document storage solutions that ensured easy access while maintaining confidentiality standards.
• Contributed to project management efforts by tracking progress on key initiatives and providing regular status updates to stakeholders.
• Oversaw budgeting process for departmental expenses, monitoring spending trends to identify areas for cost reduction.
• Organized travel arrangements for staff members, reducing overall costs and ensuring a seamless experience.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Trained and supervised employees on office policies and procedures.
• Performed wide-ranging administrative, financial and service-related functions.
• Increased customer service success rates by quickly resolving issues.
• Assisted manager in all aspects of business operations.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Handled confidential information with discretion, maintaining a high level of trust among employees and executives alike.
• Supported human resources functions such as benefits administration, policy enforcement, and employee relations matters as needed throughout the organization.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Responded proactively and positively to rapid change.
• Promptly responded to inquiries and requests from prospective customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

GPA: GRADE A-&B