PHUE NGON LATT
Guest Experience Associate
Summary
Team player and adept easily to new procedures and strategies, I significantly contributed to Habyt Cantonment Pte Ltd.'s customer service excellence and sales growth (Upsell Rooms). Improved in my skills in complaint handling and guest relations, my efforts enhanced customer satisfaction and team efficiency. My background also includes providing high-quality translations and educational support, showcasing my flexibility and commitment to excellence.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Guest Experience Intern
Habyt Cantonment Pte Ltd.
08.2023 - 02.2024
- Analyzed problems and worked with teams to develop solutions.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling rooms and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Guest Experience Associate
Habyt Cantonment Pte Ltd.
03.2024 - Current
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Movie Translator (Freelancer)
Channel Myanmar and Soul Kingdom
08.2021 - 07.2022
- Translated the transcripts from Korean / English language to Burmese(Myanmar) Language.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Researched cultural etiquette and specific use of slang words.
- Ensured high-quality translations by analyzing and editing documents.
- Enhanced client satisfaction by delivering accurate translations within tight deadlines.
Assistant Teacher
Wisdombox Online Training Platform
05.2019 - 06.2021
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner.
Education
Advanced Diploma: Tourism & Hospitality Management - Tourism & Hospitality Management
Nanyang Institute of Management
Singapore 04.2001 -
Bachelor of Arts - French Language And Literature
Yangon University of Foreign Language
Yangon, Myanmar 04.2001 -
BBA - Diploma: Business Management And Administration
Strategy First University
Yangon , Myanmar 04.2001 -
High School Diploma -
Basic Education High School South Okkalapa, Yangon
Myanmar 04.2001 -
Skills
Team player mentality
Timeline
Guest Experience Associate
Habyt Cantonment Pte Ltd.
03.2024 - Current
Guest Experience Intern
Habyt Cantonment Pte Ltd.
08.2023 - 02.2024
Movie Translator (Freelancer)
Channel Myanmar and Soul Kingdom
08.2021 - 07.2022
Assistant Teacher
Wisdombox Online Training Platform
05.2019 - 06.2021
Advanced Diploma: Tourism & Hospitality Management - Tourism & Hospitality Management
Nanyang Institute of Management
04.2001 -
Bachelor of Arts - French Language And Literature
Yangon University of Foreign Language
04.2001 -
BBA - Diploma: Business Management And Administration
Strategy First University
04.2001 -
High School Diploma -
Basic Education High School South Okkalapa, Yangon
04.2001 -
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