Phoutthakhone CHANVILAY
Operation Assistant
Summary
Hardworking transportation and global forwarder with 4 years of
experience planning and managing movement of Cargo from all around
the world by sea, land and air, with all cargo size since small size to over size for industry project, dam project in Laos, to Adept in evaluating business objectives to chart out best course of action. Strategic and organized with advanced skills
· Excellent in Logistics, operation supervisor, customer service tasks and negotiation relation skills.
· Experienced in operation supervisor, logistics and freight forward by sea, air, land process in local and all around the world, coordinate with truck suppliers local and oversea.
· Experience dealing with Group network, local suppliers and oversea partner.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Operation Assistant
Bollore Logistics Lao Sole Co.,LTD
05.2023 - Current
- Work in general administrative matter, work as respond email, fax and telephone, dial with customers, arrange an appointment, inform all the update Import-Export shipments to customers in local and oversea.
- Assisted operations manager with planning of routine operations and special projects for the transportation in Lao and oversea
- Solved problems timely and effectively, ensuring customer satisfaction.
- Maintained consistent email communication with customers and suppliers to confirm and track orders and verify price revisions on Quotation.
- Work closely in booking for Import-export all the cargoes by Sea, Air, truck from Lao PDR to Oversea .
- Assisted with facility scheduling and customer service. Assist in all checking export and import customer's cargoes condition, Incoterms for transportations from overseas and domestic.
- Managed day-to-day department operations with effective workflow coordination. Work closely with shipping team to support documents required to dial with government officer for a process to get approval of import and export.
- Provided administrative support with accurate document preparation and data entry, Prepare Documents for import of the cargoes from Bangkok to Vientiane and Export document from Vientiane to Nongkhai, Bangkok and oversea.
- Increased customer service success rates by quickly resolving issues.
- Drafted common document templates to reduce time spent creating documents from scratch. Manage to issue all debit note and credit invoice to customers for all shipment Import –Export.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Dialing insurance claim process for any claim of damaged.
Operation Assisant
Champa Holiday Tour
10.2016 - 04.2018
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Coordinate with tour supplier by email, Create tour program and advertise
- Communication with customer , Arrange document for request visa
- create tour advertisement : PS, AI
Education
BBA - Bachelor of Business Administrative.
COMCENTER College
Vientiane 09.2012 - 05.2016
MBA - Master of International Trade And Economic
National University of Laos
VIENTIANE 09.2020 - 09.2021
Skills
Inventory purchasing
Reference
1. Lantana VANHMANYVONG
Customer Service & Operation Manager
Bolloré Logistics Lao Co., Ltd.
M (+856) 20 58789498
Email: lattana.vanhmanyvong@bollore.com
2. Ms.Khanthong Arthok
Admin Officer
ECME Co., Ltd
Tel : Mob : 020 22209012 ,
Email: Khanthong.athok@yahoo.com
Timeline
Operation Assistant
Bollore Logistics Lao Sole Co.,LTD
05.2023 - Current
MBA - Master of International Trade And Economic
National University of Laos
09.2020 - 09.2021
Operation Assisant
Champa Holiday Tour
10.2016 - 04.2018
BBA - Bachelor of Business Administrative.
COMCENTER College
09.2012 - 05.2016
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