Phorphan Chanprasert
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Seasoned Sales Representative knowledgeable about selling in B2C and B2B environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Star Fuels Marketing Limited
11.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Senior Agent / SME, MDSC
Chevron (Thailand) Limited
09.2019 - 11.2023
- Implemented client feedback systems to assess satisfaction levels and make necessary improvements.
- Led team meetings to review progress and set goals for future success.
- Oversaw daily operations at the agency, ensuring compliance with all industry regulations and guidelines.
- Streamlined agency processes to improve efficiency and productivity within the team.
- Supervised team coaching and mentoring.
- Managed high-profile accounts for enhanced customer retention and loyalty.
Agent, Customer Service
Chevron (Thailand) Limited
03.2008 - 02.2019
- Answering inquires via call and email
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
MBA - Business Administration
Assumption University
Bangkok12-2015
Skills
- Customer service
- Customer focused
- Relationship building
- Effective negotiation
- Sales presentations
- Sales reporting
- Sales strategy development
- Problem-solving
Languages
English
Advanced (C1)
Timeline
Customer Service Manager
Star Fuels Marketing Limited
11.2023 - Current
Senior Agent / SME, MDSC
Chevron (Thailand) Limited
09.2019 - 11.2023
Agent, Customer Service
Chevron (Thailand) Limited
03.2008 - 02.2019
MBA - Business Administration
Assumption University
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