Phongsuphat Srikumheang

Assure that all issues raised during the product lifecycle starting from product installation to maintenance are resolved, escalation management and conflict resolution

• Customer visits and communication around operational issues to assure increasing levels of customer satisfaction
• Coaching the FSE and ensure service execution according Philips procedures and processes
• Fine-tune the centrally created long term resource planning with his team and customers
• Ensure training of new hires and FSE on way of working, tools utilization, assuring change management related to implementation of new tools and customer services processes for the area
• Responsible for service delivery operations compliance performance within the district and for reporting compliance issues to quality & regulatory functions at regional level
• Support CS Account Manager to complete Maintenance Contact 3
• Drive Sales Revenue of CS Department to achieve Country target.
• My Report – Country Customer Service Manager
• My Subordinate– 20 Engineering
• Key Achievement -Drive Dealer to achieve service sales target 100%in 2024 and 90% in 2023 and design environment monitoring system for use with big iron machine.

• Directed maintenance for all plant machinery and infrastructure.
• Led 4 supervisors and 64 technicians, optimized budgets and preventive maintenance.
• Ensured compliance with safety, quality, and energy regulations.
• Led plant capacity projects and maintained ISO, BRC, and FSSC standards.
• My Report – Factory Manager
• Key Achievement - Setup the spare part store system and setup Electrical technician for automate team.

• Handled machine breakdowns, PM/CM, and CAPEX support.
• Led FMEA and maintenance plan improvements.
• Assisted in FAT, IQ, OQ, PQ, and commissioning.
• Managed 3 shift leaders and 10 technicians.
• My Report – Maintenance Manager

• Handled machine breakdowns, PM/CM, and CAPEX support.
• Led FMEA and maintenance plan improvements.
• Assisted in FAT, IQ, OQ, PQ, and commissioning.
• Supported productivity improvement and TPM initiatives.
• Managed budgets and coordinated engineering projects.
• Take care maintenance store activity.
• Oversaw maintenance for Candy Plant with 1 engineer and 19 technicians.
• My Report – Maintenance Manager
• Key Achievement - Development Plan for Technicians promote to Engineer.

• Support production line and Control plans in accordance with the production plan.
• Check the availability of raw materials to prepare them for production.
• Supervised production lines and ensured machine readiness and product quality.
• Led 30 operators and managed production planning.
• My Report – Production Manager

• Maintained AOI machines in SMT process.
• Created programs and evaluated new materials for productivity and quality.
• Supervised 2 technicians.
• My Report – Asst. Maintenance Manager

• Temporary May, 05 – Apr, 06