PHONGPAISAN RATTANASONGKIAT
HOSPITALITY PROFESSIONAL
Singapore
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Responsible and reliable professional with 7 years of experience in the hospitality industry. Contributed to renowned companies such as MRT and Airport Rail Link in Bangkok, Thailand. Expertise in office support duties, excelling in providing vital information to passengers and effectively handling complaints. Currently based in Singapore, focusing on enhancing language skills and understanding cultural differences.
Overview
10
10
years of professional experience
3
3
Languages
Work History
MANUFACTURING ASSISTANT
SILTRONIC
04.2023 - Current
- Support production to meet quality and output targets
- Work with Cell Leaders and Shift Engineers to drive continuous improvement of the manufacturing processes in the work cell and develop the area to function as an integrated team
- Ensuring consistent quality of product produced through processes following Standard Operating Procedures
STATION MASTER
ASIAERA ONE CO., LTD
07.2021 - 03.2023
- Responsible for the management of other station employees and holds responsibility for safety and the efficient running of the station
- Investigate all passenger complaints and send the extracts of the complaint with explanation of the staff so that action may be taken
- Acts as an Incident Manager to carry out assigned orders and respond to emergency situations and liaise when appropriate with police, ambulance and emergency services in regard to accidents or disruptions involving the public or property
- Observe the CCTV system to ensure efficient operations, monitor events and announcements to the station and passengers
CUSTOMER SERVICE
BANGKOK EXPRESSWAY AND METRO
04.2017 - 06.2021
- Introduce travel information to passengers and inform them of how to use their tickets for travel
- Provide quality customer services in accordance with service targets and standards
- Operate Customer Service Centres and handle matters in relation to the Automatic Fare Collection system
- Perform station duties including station crowd control and platform supervision, station inspection and train service recovery
RECEPTIONIST
GRAND FORTUNE HOTEL @ RAMA 9
08.2015 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
BACHELOR OF ART - URBAN COMMUNITY DEVELOPMENT
Srinakharinwirot University
ENGLISH - MATHEMATICS - undefined
Ayutthaya Wittayalai School
Skills
- Supportive customer service mindset
- Good communication skills
- Collaborative team member
- Team leadership
- Effective under pressure
- Personable and open-minded
- Effective problem resolution
- Proficient in computer applications
- Active learning
Timeline
MANUFACTURING ASSISTANT
SILTRONIC
04.2023 - Current
STATION MASTER
ASIAERA ONE CO., LTD
07.2021 - 03.2023
CUSTOMER SERVICE
BANGKOK EXPRESSWAY AND METRO
04.2017 - 06.2021
RECEPTIONIST
GRAND FORTUNE HOTEL @ RAMA 9
08.2015 - 03.2017
ENGLISH - MATHEMATICS - undefined
Ayutthaya Wittayalai School
BACHELOR OF ART - URBAN COMMUNITY DEVELOPMENT
Srinakharinwirot University
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