Phong Lý Minh Quang
Customer Technical Support
Ho Chi Minh City
Summary
Dynamic Software Developer with a proven track record at Axon Active, enhancing software efficiency and team collaboration. Excelled in customer service, significantly improving product performance through rigorous code reviews and effective problem-solving. Skilled in the Scrum framework, demonstrating a results-driven approach with a focus on achieving high-quality outcomes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Technical Support position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Software Developer
Axon Active
04.2022 - 09.2023
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
- Collaborated with cross-functional teams to deliver high-quality products
- Increased code efficiency by implementing rigorous code review practices, which improved overall software performance.
- Coordinated deployments of new features, feature updates and fixes.
- Tested and deployed scalable and highly available software products.
Food Service Host
Octo Tapas
06.2019 - 09.2021
- Actively participated in regular team meetings designed to maintain open communication, address challenges and celebrate successes among foodservice team members.
- Contributed to cost reduction initiatives by identifying opportunities for improved processes or vendor relationships related to foodservice operations.
- Promoted daily specials effectively, driving sales of featured items and increasing overall revenue.
- Coordinated large parties or special event bookings seamlessly from initial reservation through successful execution.
Tutoring Assistant
Enative
04.2019 - 06.2019
- Managed administrative tasks such as maintaining accurate records of student attendance, progress reports, and lesson materials.
- Participated in professional development workshops to stay updated on best practices for tutoring assistance techniques.
- Implemented creative teaching methods for better understanding of complex concepts, resulting in higher test scores.
Education
No Degree - Department of Chinese Trade And Commerce
Tôn Đức Thắng University
19 Đ. Nguyễn Hữu Thọ, Tân Hưng, Quận 7, HCM 04.2001 -
Skills
Software Development
Programming
Customer Service
Basic communication skills in English
Scrum Framework
Timeline
Software Developer
Axon Active
04.2022 - 09.2023
Food Service Host
Octo Tapas
06.2019 - 09.2021
Tutoring Assistant
Enative
04.2019 - 06.2019
No Degree - Department of Chinese Trade And Commerce
Tôn Đức Thắng University
04.2001 -
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