Cynthia Phoenicia Toh

• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Facilitated smooth communication between departments during times of organizational change or restructuring.
• Negotiated and executed contracts on behalf of department.
• Oversaw employee onboarding processes, ensuring seamless integration into the company culture from day one.
• Oversaw HR training, coaching, mentoring and staff retention.

Achievement : Successfully implemented the Human Resource Management (HRM) system for the office to streamline HR processes. Also, went out of comfort zone to set up IT security and infrastructure during my tenure.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Patient services ranging from registration, appointment booking, payment, handling referral from specialist centers & correspondences with patients.

• Provided excellent customer service to patients and medical staff.
• Collaborated with healthcare providers to ensure seamless communication and coordination of care.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

Achievement : Consistently getting positive feedback & recognition from patients for excellent customer service & empathetic approaches in patient care.

• Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
• Maintain of database & tracking of contract renewal dates & status of progress
• Active Business sourcing for tenders that match our business capabilities.
• Tactical admin of military equipment servicing/maintenance

Achievement : Successfully spearheaded the project on the use of Robotic Process Automation (RPA) to replace manual sourcing for business opportunities in GeBIZ. It led to a 70% reduction in time spent and an increase of 20% accurate matching of company competencies with specifications required for each specific tender.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Oversaw employee onboarding processes, ensuring seamless integration into the company culture from day one.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Coordinated travel arrangements for staff members.
• Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience.
• Managed day-to-day operational issues for office

Achievements :

● Project management – Successfully managed our office relocation & reinstatement in Oct 2009 & Dec 2010. I was actively driving the project from office viewing for potential locations to planning/coordination and supervising the work done on site till completion of work for new offices as well as reinstatement work for the previous office locations when the two offices in SG came under one roof.

● Events management – Supplier Day, Director's Summit 2010, Company events, Town Hall meetings

• Worked with management team to implement proper division of responsibilities.
• Solicited customer feedback to identify and improve on areas of weakness.
• Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
• Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.

Achievement: Proficiently trained an efficient team & set up an independent office from scratch at customer's office. Moreover, I created a list of specific, functional processes to cater to my client's request for adherence to utmost confidentiality and 100% accuracy in the data capturing.