Indoor Sports
Phoebe Choo
Customer Success, Digital Innovation
Singapore
Summary
Client-centric professional with 10+ years of experience in digital innovation, technology, and account management. Combines strategic planning, stakeholder engagement, and cross-functional leadership with expertise in integrating technology and design to deliver high-impact, user-centric solutions. Proven problem-solver who thrives in fast-paced environments and drives long-term value through strong client relationships and operational efficiency.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Customer Success Manager
ConnectedLife
02.2024 - Current
- Manage customer success initiatives for a prevention-first health technology platform.
- Partner with product, engineering, and care teams to translate health data into actionable outcomes.
- Advocate for customer needs across AI-powered and human-led care journeys.
Chief Customer Success Officer
Vinova Pte. Ltd.
01.2019 - 02.2024
- Led end-to-end customer success strategy for global enterprise clients.
- Acted as senior stakeholder contact for key accounts across fintech, banking, and public sector.
- Built scalable customer engagement and retention frameworks.
Managing Partner
Callio Media
08.2016 - 05.2021
- Led an agile content and consulting team delivering editorial and design projects.
- Managed client relationships, project delivery, and quality assurance.
Business Development Manager
Sesame World Pte Ltd
09.2014 - 05.2016
- Supported product development, regional coordination, and customer communications.
- Contributed to hiring, white papers, and marketing strategy.
Business Development Manager
Singapore Institute of Aerospace Engineers
01.2013 - 01.2014
- Led organisational restructuring, events, and business development initiatives.
- Co-organised Singapore Aerospace Technology and Engineering Conference 2014.
Education
Bachelor of Fine Arts (BFA) -
Nanyang Technological University
Skills
Customer Success
Strategic Account Management
Cross-Functional Leadership
Business Development
Voice of the Customer
UX Thinking
Project Management
Interests
Classical Music
Timeline
Customer Success Manager
ConnectedLife
02.2024 - Current
Chief Customer Success Officer
Vinova Pte. Ltd.
01.2019 - 02.2024
Managing Partner
Callio Media
08.2016 - 05.2021
Business Development Manager
Sesame World Pte Ltd
09.2014 - 05.2016
Business Development Manager
Singapore Institute of Aerospace Engineers
01.2013 - 01.2014
Bachelor of Fine Arts (BFA) -
Nanyang Technological University