PHẠM THỊ THANH NHÃ
83 Co Giang Street, Co Giang Ward, District 1, Ho Chi Minh City, Vietnam
Summary
Seasoned Freight Forwarder with relevant background in international trade, logistics, and customs regulations. Skilled at coordinating and tracking shipments while minimizing delays and reducing costs. Proven ability to develop productive relationships with carriers and clients, negotiate contracts, and create efficient transportation solutions. Previously contributed to improving operational efficiency in previous roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Manager
Fastgrow Logistics (Americas) Inc.
Ho Chi Minh City
04.2022 - 12.2024
- Led all aspects of branch operations, including strategic planning, business development, staff supervision, and financial management.
- Worked with government agencies, customers and partners on behalf of the company.
- Directed a team of 10 logistics professionals in air and ocean freight handling, pricing and marketing, customer service, accounting.
- Supervised and supported all staffs, provided guidance, and ensured their duties performance effectively.
- Oversaw import/export processes, customs clearance, documentation, logistics, and transportation within the branch.
- Negotiated carrier and vendor shipping rates and contracts to procure optimal pricing while maintaining high service standards.
- Handled customer inquiries, resolved issues, and ensured a high level of customer satisfaction.
- Drove business growth by managing sales activities, identifying new opportunities, and building strong relationships with customers and overseas agents.
- Managed the branch's P&L, ensured profitability, and prepared an accurate quotations and tenders.
- Built and enhanced the company's public profile at events and speaking engagements.
Head of Vietnam Representative Office
CTS Global Logistics Solutions
Ho Chi Minh City
10.2018 - 04.2022
- Appointed to launch and manage the Vietnam office; responsible for full operational setup including licensing, staffing, and vendor onboarding.
- Identified and pursued new business opportunities, grew the company's market share, and achieved sales targets.
- Understood and adhered to local import/export regulations, customs procedures, and other relevant laws and regulations.
- Oversaw the day-to-day operations of the representative office, including logistics, customer service, and administrative tasks.
- Monitored and managed the office's budget, tracked key performance indicators (KPIs), and ensure financial stability.
- Led and managed 10 employees, providing guidance, training, and support.
- Provided regular reports to the parent company on the office's performance and activities.
- Contributed to the development of strategic plans for the region, aligning with the overall goals of the freight forwarder.
- Identified and resolved issues related to logistics, compliance, or client satisfaction.
- Negotiated with carriers, suppliers, and other stakeholders to secure competitive pricing and service levels.
Air & Ocean Import/Export Specialist
CTS Global Logistics Solutions
Houston
05.2013 - 10.2018
- Coordinated end-to-end international shipments for air and ocean freight across North America, Asia, and Europe.
- Accurately quoted shipping rates to clients, reflecting current market dynamics.
- Selected shipment routes, based on nature of goods shipped, transit times, or security needs.
- Manage all necessary paperwork, including HAWB/HBL, MAWB/MBL, Certificates of Origin, Consents to Screen, FPOA/POA, Commercial Invoices, and Packing Lists.
- Ensured regulatory compliance with TSA, Hazmat, AES filing, and import/export controls (EAR/ITAR as needed).
- Handled high-value and time-sensitive shipments for clients in oil & gas, automotive, and furniture sectors.
- Worked closely with carriers, freight agents, and customs brokers to resolve exceptions and delays efficiently.
- Ensure the seamless movement of shipments by diligently monitoring flight and vessel statuses.
General Manager
Panda Restaurant Group, Inc.
Houston
05.2012 - 05.2013
- Managed daily restaurant operations including financials, hiring, training, vendor coordination, and customer service.
- Supervised a team of 20+ staff, driving employee engagement and maintaining high team morale.
- Exceeded company performance metrics in sales, labor control, and guest satisfaction.
- Conducted inventory and cost control analysis, reducing food waste by 15%.
- Developed leadership and operational management skills foundational to future logistics roles.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Houston
Houston, TX12.2011
High School Diploma -
Highline Community College
Des Moines, WA06.2008
Skills
- Branch operations
- Financial management
- Logistics coordination
- Customer relationship management
- Regulatory compliance
- Contract negotiation
Accomplishments
1. Impressive Revenue Growth:
- Revenue growth of the Vietnam branch was increased over 200% within 2 years through expanding the customer network and optimizing LCL and FCL services.
- Strongly developed the LCL and FCL cargo segments to the US, Europe, and Asian countries, creating a competitive advantage for the branch in the Vietnamese market.
2. Expand Markets and Strategic Partnerships:
- Successfully established relationships with more than 50 business customers (B2B) in fields such as oil well supplies, auto parts, furniture.
- Closely cooperated with shipping lines (MSC, ZIM, MAERSK, HAPAG LLOYD, CMA-CGM, ONE, HYUNDAI), NVOCC, Co-loaders, to ensure stable spaces, shipping rates and schedules for customers.
3. Optimize Operations And Costs Control:
- Applied shipment management and cargo tracking systems which helped to reduce shipping processing time by 25% and to increase delivery accuracy.
- Built a standardized workflow between Sales - Customer Service - Operation departments to minimize errors and improve team efficiency.
4.Human Resource Management:
- Recruited and trained Operation, Customer Service, Sales and Marketing, Accounting teams from 0 to 10 people, achieving KPIs exceeding targets for 2 consecutive years.
- Created SOP for training in freight rate negotiation skills, customer care, and in-depth understanding of Air freight/LCL/FCL routes.
5. Apply Technology and Automation:
- Implement CRM system and automated quoting tools for customers which helped to increase the conversion rate from quotation to booking by 35%.
6. Outstanding Achievements:
- Recognized by the parent company as one of the fastest growing branches in Southeast Asia in 2023-2024.
Certification
- Hazmat employee certification for U.S. air/ocean forwarders, Houston, TX, April 2016
- TSA Certified (STA ID# A1BOB3179ACA), · Houston, TX, May 2013
Languages
Vietnamese
First Language
English
Proficient (C2)
C2
Timeline
Branch Manager
Fastgrow Logistics (Americas) Inc.
04.2022 - 12.2024
Head of Vietnam Representative Office
CTS Global Logistics Solutions
10.2018 - 04.2022
Air & Ocean Import/Export Specialist
CTS Global Logistics Solutions
05.2013 - 10.2018
General Manager
Panda Restaurant Group, Inc.
05.2012 - 05.2013
Bachelor of Science - Hotel and Restaurant Management
University of Houston
High School Diploma -
Highline Community College
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