Strategic Planning & Visioning: Ability to foresee future trends and challenges, crafting forward-thinking strategies and solutions Problem-Solving & Restorative Skills: Expertise in identifying issues, analyzing root causes, and implementing effective solutions to complex problems Empathy & Emotional Intelligence: Exceptional capacity for understanding and valuing others' perspectives, fostering strong relationships and collaborative environments Communication & Stakeholder Engagement: Skilled in articulating ideas clearly and engaging with a variety of stakeholders to achieve consensus and drive progress Leadership & Team Development: Proven leadership in guiding teams towards success, inspiring growth, and promoting a culture of continuous improvement Adaptability & Resilience: Demonstrated ability to adapt to changing circumstances and overcome challenges with a positive outlook Analytical Thinking & Data Literacy: Proficiency in using data to inform decisions, with a keen ability to interpret and visualize data for strategic use Negotiation & Conflict Resolution: Adept at navigating complex negotiations and resolving conflicts amicably, ensuring mutually beneficial outcomes
Philemon Loh
Summary
Dynamic aviation and aerospace professional with extensive experience in engine leasing, supplier management, and customer service. Demonstrates expertise in operational efficiency, strategic planning, and leadership. Skilled in data analysis, problem-solving, and negotiations, aiming to leverage these abilities in a Powerplant Manager role.
Overview
17
17
years of professional experience
Work History
Customer Service Executive
Rolls-Royce
01.2023 - Current
- Efficiently manage our airline's spare engine inventory and coordinate with key stakeholders—including Fleet Planning, Rolls-Royce Lease, SAESL (MRO shop), and airline customers—to ensure optimal engine allocation and maintenance scheduling.
- My role is pivotal in crafting and communicating strategic spare engine availability scenarios, facilitating informed decision-making for short and long-term planning
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Supplier Management - Managing SIAEC for TCAv
Rolls-Royce
02.2017 - Current
- Streamlined inventory management processes for increased efficiency in storage and retrieval operations.
- Assisted in the selection of new site locations based on thorough market research, demographic analysis, and spatial considerations.
- Evaluated facility usage data to ensure optimal space distribution across different business units.
- Optimized workplace layouts, enhancing collaboration amongst team members while adhering to safety regulations.
- Established clear communication channels between various stakeholders involved in the process of managing physical spaces within the organization.
- Provided expert consultation on best practices for workspace design, resulting in improved employee satisfaction and productivity levels.
- Developed customized space management plans tailored to specific client needs and requirements.
- Managed budgets related to space planning initiatives, ensuring timely completion of projects without exceeding financial constraints.
- Contributed to strategic decision-making through insightful analysis of historical trends and patterns related to facility usage rates.
- Reduced operational costs by identifying areas of improvement in space management and implementing effective solutions.
Acting Customer Service Team Lead for TCAv
Rolls-Royce
08.2023 - 01.2024
- Implemented feedback tracking system to identify areas of improvement and adjust team strategies accordingly.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Maintained high employee retention rates by fostering a positive work environment and supporting professional development opportunities.
- Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
- Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
Fleet Planner for Trent 700 Fleet
Rolls-Royce
08.2018 - 12.2018
- Presented progress reports regularly to senior management during project updates meetings.
- Collaborated with cross-functional teams to align goals and ensure project success.
- Spearheaded change management initiatives, fostering a culture of continuous improvement throughout the organization.
- Evaluated proposals from vendors and contractors, selecting those that provided optimal value while meeting project requirements.
Technical Planner for TCAv
Rolls-Royce
06.2015 - 01.2017
- Enhanced project efficiency by streamlining technical planning processes and implementing time-saving strategies.
- Implemented innovative tools that automated repetitive tasks for improved productivity among engineering teams.
- Managed stakeholder expectations by consistently delivering high-quality results within established deadlines and budgets.
- Maintained rigorous quality control standards throughout all stages of project development, resulting in consistently excellent deliverables.
Assistant Principal Engineer (On-Wing Support)
ST Aerospace Engines Singapore
01.2013 - 06.2015
- Enhanced project efficiency by streamlining communication between engineering teams and stakeholders.
- Conducted regular performance evaluations of team members to recognize achievements while addressing areas for improvement.
- Streamlined workflows through effective resource allocation and project management techniques, enhancing team productivity.
- Actively participated in community outreach events that showcased the company''s commitment towards social responsibility initiatives.
Technical Service Engineer for CFM56
ST Aerospace Engines Singapore
08.2007 - 01.2013
- Optimized equipment reliability through regular maintenance checks and timely repairs.
- Maintained accurate records of work orders, ensuring clear communication between departments regarding task progress and completion status.
- Proactively identified areas for process improvement, leading to the implementation of new strategies that increased departmental efficiency.
- Attended industry conferences and workshops to stay updated on new technologies, further enhancing expertise in the field.
Education
Master of Engineering - Aerospace And Avionics Systems
University of Manchester
04.2001 -
Skills
Customer Relationship Management
Software
Interests
Data Analytics
Timeline
Acting Customer Service Team Lead for TCAv
Rolls-Royce
08.2023 - 01.2024
Customer Service Executive
Rolls-Royce
01.2023 - Current
Fleet Planner for Trent 700 Fleet
Rolls-Royce
08.2018 - 12.2018
Supplier Management - Managing SIAEC for TCAv
Rolls-Royce
02.2017 - Current
Technical Planner for TCAv
Rolls-Royce
06.2015 - 01.2017
Assistant Principal Engineer (On-Wing Support)
ST Aerospace Engines Singapore
01.2013 - 06.2015
Technical Service Engineer for CFM56
ST Aerospace Engines Singapore
08.2007 - 01.2013
Master of Engineering - Aerospace And Avionics Systems
University of Manchester
04.2001 -
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