Phavithra Chetty
Summary
Versatile professional with a proven track record in customer service and critical thinking, honed at Celebrity Fitness and other leading companies. Excelled in enhancing customer loyalty and streamlining sales processes, demonstrating exceptional problem resolution and Microsoft Excel skills. Achieved significant improvements in client satisfaction and operational efficiency, contributing to increased repeat business and revenue growth.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Celebrity Fitness
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Manufacturing Specialists
Nexperia
06.2024 - 08.2024
- Generated detailed reports on production performance metrics, facilitating informed decision-making by management.
- Enhanced workplace safety by conducting thorough risk assessments and implementing necessary precautions.
- Organized work to meet demanding production goals.
- Inspected products and machines to maintain quality and efficiency.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed supply problems and developed creative solutions to prevent delays.
Manufacturing
ON SEMI PTE LTD
10.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Executive
Malabar Gold and Diamond
02.2023 - 08.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
Shop Assistant
DOMO DOMO PETS SHOP
02.2022 - 09.2022
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
Education
SPM (O LEVEL)
Bukit Kepayang Seremban 2
Seremban,Malaysia11.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Administrative support
- Data collection
- Customer relationship management (CRM)
- Quality control
- Product and service solutions
Certification
Customer service bronze certified staff and capable of handling customer and client
Languages
Tamil
Advanced (C1)
Malay
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Celebrity Fitness
08.2024 - Current
Manufacturing Specialists
Nexperia
06.2024 - 08.2024
Sales Executive
Malabar Gold and Diamond
02.2023 - 08.2023
Shop Assistant
DOMO DOMO PETS SHOP
02.2022 - 09.2022
Manufacturing
ON SEMI PTE LTD
10.2020 - 12.2021
SPM (O LEVEL)
Bukit Kepayang Seremban 2
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