Summary

Overview

Work History

Education

Skills

Languages

Certification

Timeline

Phat Nguyen Xuan

Psychologist/Bachelor Of Psychology

Ho Chi Minh City,Vietnam

Summary

I hold a Bachelor's degree in Psychology, graduating with honors from Herzen State Pedagogical University in Saint Petersburg. Throughout my studies, I have gained diverse experiences by studying and interning in Singapore, Shanghai, and Russia. These international experiences have provided me with a unique perspective on different cultures and cuisines, as well as the ability to communicate and connect with people from various backgrounds. I am an articulate individual who enjoys interacting and working with people. My passion lies in listening to and understanding others, particularly individuals from different parts of the world. Additionally, I have hands-on experience in the tourism industry, where I worked as a tour guide in Russia, further enhancing my skills in hospitality and customer service. My education in a pedagogical environment has also developed my patience and adaptability, essential traits for effectively working with diverse groups of people.

Overview

years of professional experience

years of post-secondary education

Certifications

Work History

Tour Guide

Self-employed, Russia

Russia , Moscow, Saint Petersburg

01.2021 - 05.2024

Led over 100 guided tours for international tourists, achieving a 95% satisfaction rate as reflected in guest feedback surveys.
Developed customized itineraries for groups ranging from 5 to 20 people, increasing repeat bookings by 20% year over year.
Enhanced guest satisfaction by offering insights into Russian culture, history, and cuisine, contributing to a 15% increase in positive online reviews.
Managed logistics, including transportation and accommodations, for groups of up to 25 tourists, ensuring smooth and timely operations.

Math Tutor

Self-employed, Vietnam

Moscow, Russia

01.2023 - 05.2024

Provided one-on-one and group tutoring sessions in Mathematics, following the Ministry of Education's curriculum for secondary school students.
Tutored over students, leading to an average improvement of 20% in their mathematics grades.
Assisted students in exam preparation, with 90% of them achieving grades above their initial expectations.
Customized learning plans for individual students, which resulted in a 25% increase in student retention and referral rates.

Education

Bachelor's Degree in Psychology - Psychology

Herzen State Pedagogical University of Russia

Saint Petersburg, Russia

09.2020 - 06.2024

Skills

Cultural Awareness and Adaptability: Gained extensive knowledge of diverse cultures, cuisines, and interpersonal communication through academic and internship experiences in Singapore, Shanghai (China), and Russia This has equipped me with the ability to effectively interact with individuals from various cultural backgrounds

Tourism and Hospitality Expertise: Developed strong skills in tourism and hospitality during my time as a tour guide in Russia I am proficient in leading and engaging with diverse groups of tourists, ensuring their satisfaction and providing them with enriching cultural experiences

Culinary Knowledge: Acquired in-depth understanding of various cuisines from different countries, allowing me to appreciate and introduce diverse culinary traditions to others My experiences have given me the ability to recommend and present dishes that resonate with different cultural preferences

Patience and Pedagogical Skills: Studied in a pedagogical environment, which has ingrained a deep sense of patience and the ability to manage different learning styles and personalities This has strengthened my capacity to handle challenging situations with calmness and professionalism

Multilingual Communication: Experience in different countries has honed my language skills and enabled me to communicate effectively in multiple languages, enhancing my ability to cater to the needs of a diverse clientele

Languages

Russian

Intermediate (B1)

English

Upper intermediate (B2)