Pham Thi Viet Trinh

• Operations team management with strong KPI performance focus
• Managed day-to-day operations by assigning tasks and tracking progress of staff
• Ensure that all items of equipment, plant, and fixed installations owned or operated by all Centre are maintained, tested and serviced in accordance with best practice and/or the manufacturer’s instructions and/or regulatory requirements
• Led team meetings to discuss project updates and address challenges.
• Developed strategies for efficient workflow management and resource allocation.
• Coordinated cross-departmental communication to enhance collaboration and efficiency.
• Trained new employees on company policies and operational procedures.
• Monitored project timelines to ensure adherence to deadlines and quality standards.
• Ensure security and safety in the school by supervising security staff, controlling access for students, teachers, and visitors, and enforcing safety protocols to maintain a secure learning environment
• Evaluated team performance and provided constructive feedback for improvement.
• Coached, mentored and trained team members in order to improve their job performance.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Created monthly reports for senior management summarizing operational performance metrics.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Developed and implemented strategic plans to achieve company objectives.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Reviewed completed work to verify consistency, quality, and conformance.

• Managed daily operations of center, ensuring smooth workflow and customer satisfaction.
• Supervised staff, providing training and support to enhance team performance.
• Implemented operational procedures to improve efficiency and service delivery standards.

• Set KPI and appropriate tools to monitor performance.

• Pro-Active define improvement action/solutions to get it achieved monthly.

• Develop regular reports and statistics on a daily, weekly and monthly basic. Give key highlights & proposals to Management on findings (If any).

• Motivate, organize and encourage team work within the workforce to ensure target are met.

• Full responsible for the P&L of the entire business

• To succeed in this role, I will need to have the ability to work effectively and cooperatively with Academic Manager

• Coaching and training Centre to maximize sales and re-sales for the company

• Plan and work with Regional Centre Director for weekly, monthly quarterly and yearly activities to drive sales and re-sales

• Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
• Analyzed customer feedback data to identify areas for improvement in service delivery.
• Developed staff schedules, optimizing coverage for operational needs and customer service.

• Ensuring the quality of customer experiences by handling all feedback and complaints, taking immediate action

• Understanding customer's demands psychologically

• Keeping tracking of Centre schedule (general to specific) to increase and maintain ACS, teaching hours, revenue, etc. at a stable rate

• Identifying opportunities in order to develop the Centre operations in line with the strategic goals of the Centre and the organization.

• Supervising all staff performance and development.

• Managing communication within and between all department to ensure planning implementation

• Balancing budget for the Centre in result of the highest income

• Implementing efficient and high-quality strategy for the Centre

• Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
• Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.

• Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
• Recruited new employees by conducting interviews and orientations for new hires.
• Established customer service standards for the center and monitored performance of staff against those standards.
• Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
• Monitored stock levels at the center in order to determine when additional supplies or products should be ordered from vendors.
• Negotiated contracts with vendors and service providers, securing favorable terms.
• Facilitated team meetings, fostering communication and collaborative problem-solving.