PHAM KIM LAN
Ho Chi Minh City
Summary
Vietnamese native professional with 10+ years of experience in client-facing roles, customer operations, and business communication. Strong expertise in using professional Vietnamese to handle customer support, sales coordination, issue resolution, and high-stakes communication under strict quality standards. Experienced in working with cross-functional and international stakeholders. Well-suited for remote roles requiring Vietnamese language proficiency.
Overview
14
14
years of professional experience
Work History
Client Operations & Sales Agency Manager
SonKim Land
Ho Chi Minh City
01.2021 - 01.2024
- Led end-to-end client and agency communication, ensuring accurate and professional Vietnamese communication throughout the customer lifecycle.
- Delivered 95% of revenue targets through structured client follow-ups and issue handling.
- Coordinated with Marketing, IT, and Admin teams to support sales events, training, and internal processes.
- Reviewed customer-facing documentation and policies to minimize miscommunication and service failures.
- Conducted local market research and produced concise internal reports.
Sales & Client Relationship Manager
Minh Hung Sikico Industrial Park
01.2020 - 01.2021
- Acted as primary communication bridge between investors, local authorities, and internal teams.
- Supported 30+ clients with onboarding, handover, and post-sales services.
- Ensured communication met regulatory, procedural, and service quality requirements.
Sales Agency Manager / Sales Executive
TLM Corporation & Frasers Property Vietnam
01.2018 - 01.2020
- Managed customer and agency communication across multiple sales channels.
- Supported contract processes, VIP clients, and high-profile sales events.
- Served as escalation point for complex customer inquiries at closing stages.
Valuation & Client Support Analyst
Knight Frank Vietnam
01.2010 - 01.2012
- Prepared market reports, client documentation, and draft materials under tight deadlines.
- Supported client communication from data collection to final report delivery.
Senior Operations Executive
SonKim Land
01.2015
- Managed customer documentation, reporting, and internal data accuracy.
- Coordinated with Accounting and Sales teams on reports and commission processing.
- Supported rollout of an internal sales management system.
- (Gateway Thao Dien Project)
Education
Bachelor of Economics -
University of Economics Ho Chi Minh City
Skills
- Vietnamese business communication
- Customer support and client care
- Business English communication
- Issue resolution and quality control
- Stakeholder and cross-cultural communication
- Reporting and documentation
Languages
- Vietnamese, Native / Professional Business Communication
- English, Proficient (Business & Client Communication)
Preferred Name
Hayley Pham
Timeline
Client Operations & Sales Agency Manager
SonKim Land
01.2021 - 01.2024
Sales & Client Relationship Manager
Minh Hung Sikico Industrial Park
01.2020 - 01.2021
Sales Agency Manager / Sales Executive
TLM Corporation & Frasers Property Vietnam
01.2018 - 01.2020
Senior Operations Executive
SonKim Land
01.2015
Valuation & Client Support Analyst
Knight Frank Vietnam
01.2010 - 01.2012
Bachelor of Economics -
University of Economics Ho Chi Minh City