Pey Yi Penny Lok

- Executed end-to-end recruitment processes, collaborating with business operations to identify manpower needs.

- Developed and implemented effective talent acquisition strategies, optimizing recruitment channels.

- Managed payroll processing, ensuring accurate and timely disbursement.

- Oversaw and maintained employees' P-files, ensuring completeness and compliance.

- Consolidated weekly and monthly reports, enhancing operational efficiency.

- Collaborated with external organizations like Employment & Employability Institute for job fairs and grants applications.

- Conducted sourcing for prominent companies like Amazon, Popular, ST Engineering, etc.

Reason for leaving: Team Restructuring.

- Ensured customer satisfaction by identifying critical tasks and facilitating effective communication.

- Handled inquiries, service requests, and complaints, coordinating shipment arrangements.

- Liaised with Accounts for invoice preparation and documented shipping information.

- Contributed to meetings improving productivity and resolving customer issues.

Reason for leaving: Change in work location and environment.

- Delivered exceptional customer service, adhering to standards, policies, and regulatory guidelines.

- Played a key role in revamping casino game rules and regulations, securing approval from the Casino Regulatory Authority.

- Introduced new casino games, demonstrating accuracy and efficiency in documentation.

Reason for leaving: Incompatibility of work schedule with current life stage.

- Established and monitored customer service standards, enhancing department structure and workflows.

- Evaluated interactions to assess personnel performance and customer satisfaction.

- Provided detailed product and service information to customers.

- Maximized productivity by maintaining detailed production records and addressing operational issues.

- Monitored machines, identified malfunctions, and updated production logs.