Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Additional Information
Timeline
Generic

Petrina Manoharan

Summary

Encouraging manager and analytical problem-solver with a unique set of talents for team building, leading, and motivating. Background in acute and surgical nursing, proven ability to handle any medical emergency or situation with the requisite skill set to perform under pressure. Excellent interpersonal and therapeutic skills, dedicated and proactive achiever, always taking initiative and driven by a strong sense of purpose. Thrives as a collaborative team player, utilizing exceptional communication and organizational skills. Strong desire to continue learning and developing ensures staying up-to-date with the latest industry trends. Proficient in using independent decision-making skills and sound judgment to positively impact client success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Client Experience Manager

Nextt
10.2023 - Current
    • Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
    • Evaluated program effectiveness using data-driven approaches, continuously refining strategies for improved outcomes.
    • Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
    • Maintained a strong focus on staff wellbeing, implementing stress management and self-care strategies to promote resilience among team members in a demanding work environment.
    • Partnered with community organizations to expand available resources for clients, strengthening support networks for individuals with disabilities.
    • Developed strong relationships with clients, resulting in increased client satisfaction and retention rates.
    • Assessed individual client needs thoroughly before creating customized service plans designed to maximize independence and quality of life.
    • Enhanced team productivity by implementing efficient workflow processes and streamlining communication channels.
    • Facilitated smooth transitions between care providers when necessary to ensure continuity of support for clients during critical periods of change in their lives.
    • Mentored and coached team members, fostering a positive work environment that encouraged professional growth and development.
    • Implemented ongoing training programs for staff, enhancing their skills and knowledge in disability services provision.
    • Coordinated staff schedules, ensuring adequate coverage for all shifts while minimizing overtime expenses.
    • Resolved conflicts within the team, promoting collaboration and healthy communication among staff members.

Client Service Lead

Nextt
09.2022 - Current
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Optimized client experience by delivering exceptional person-centred approach and effectively troubleshooting issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Kept accurate records for client files and handled related paperwork.
  • Checked medication schedules and client needs to enforce medication administration standards team-wide.
  • Monitored client vital signs, administered medications and tracked behaviours to keep CEM well-informed.
  • Maintained energy and enthusiasm within team to boost team morale.
  • Trained new personnel regarding client's care plans, company policies and services

Disability Support Worker

Able Australia
05.2019 - 09.2022
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Kept clients mentally alert by entertaining, conversing and reading aloud to patients
  • Adhered to all company requirements for patient interactions and care standards
  • Kept detailed daily logs with care actions, client behaviours and all incidents
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Conferred with supervisor to discuss client condition and medical care.
  • Organised clinical documentation, treatment plans and referrals
  • Maintained safety with tidy, clean and hazard-free home environments

Private Agency Nurse

MENA Nursing Services
02.2018 - 12.2018
  • Provide private home care to patients and assist them with their daily activities
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
  • Changed out tracheostomies, gastrostomy buttons and catheters regularly to prevent infection or other problems
  • Delivered oral medications, intramuscular injections and IV fluids to mitigate or resolve patient symptoms
  • Documented patient vitals, behaviours and conditions and communicated concerns to supervising RN
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation
  • Teamed on trauma and emergency interventions involving serious head injuries and thoracic trauma

Student Nurse

Calvary St Vincent's Hospital
10.2017 - 11.2017
  • Managed patient care, including checking vital signs and administering medication.
  • Administered and monitored medications, noted side effects and reported issues to senior staff.
  • Researched different diagnoses to become familiar with presentation and treatment protocols.
  • Built rapport with patients and members of patients' support systems.
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Updated patient charts using hospital management system, including adding new and existing medications, to keep records current and support accurate treatments.
  • Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals

Student Nurse

Community Dementia Service Launceston
10.2017 - 10.2017
  • Delivered exceptional care to dementia patients by helping with all mobility and daily living requirements.
  • Observed patient care outcomes, including patient feedback, to facilitate ongoing quality care.
  • Monitored each patient to ensure appropriate care and documented status changes.
  • Actively listened to patient's requests, confirming full understanding before addressing concerns
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Developed and maintained courteous and effective working relationships
  • Maintained excellent attendance record, consistently arriving to work on time
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Student Nurse

Respect Aged Care - Tyler Village
10.2016 - 11.2016
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns.
  • Assisted patients with personal hygiene requirements and monitored conditions to update RN
  • Updated patient charts , including adding new and existing medications, to keep records current and support accurate treatments.
  • Built rapport with patients and members of patients' support systems.
  • Developed and maintained courteous and effective working relationships
  • Prepared variety of different written communications, reports and documents
  • Conducted research, gathered information from multiple sources and presented results
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

ICU Travel Nurse

Mena Nursing Agency Singapore
12.2010 - 12.2015
  • Utilized ventilators, monitors and infusion pumps following manufactures' guidelines.
  • Responded to emergency situations to provide rapid and accurate care.
  • Provide private home care to patients helping them complete day-to-day tasks, including bathing, dressing and eating.
  • Gathered patient data, cleaned wounds and changed catheters as part of comprehensive support.
  • Provide private independent hospital care for patient in an hospital setting.
  • Documented patient vitals, behaviours and conditions and communicated concerns to supervising RN.
  • Collaborated with doctors on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.


Theatre Nurse

NHG 1-Health Day Surgery And Specialist Clinics
11.2008 - 02.2010
  • Set up and managed the Anesthetic unit
  • Created the Clinical Documentation Medical and Nursing Record Charts, allowing the smooth operations of admitting a peri-operative patient from the beginning until their discharge. Overseeing smooth flow for doctors and nurses
  • Worked directly with management, clinical director, and surgical department to brainstorm, discuss strategy to employ the Value Added Process (VAP) method for performing Cataract surgeries and endoscopy at the facility
  • Maintained the logistics and inventory of theatre and medical equipment
  • Trained and supervised health care assistants
  • Develop, implement and maintain a safe and comfortable anesthetic/peri-operative care and environment for surgical procedures
  • Provide financial counseling and patient/family education

Theatre Nurse

Tan Tock Seng Hospital Pte Ltd
03.2008 - 11.2008

Main Operating Theatre

  • Develop, implement and maintain a safe and comfortable anesthetic/perioperative care and environment for surgical procedures
  • Be proficient and dexterous in nursing activities such as circulating, scrubbing and anesthetic nursing roles
  • Recognize and intervene in any emergency situation involving patient care
  • Implement and maintain the principles of sterility and asepsis for all procedures and techniques
  • Collaborate with Operating Theatre Nursing Team(s)/Operational Support team in service delivery

Education

Master of Applied Psychology - Clinical Psychology

Victoria University
Australia
01-2027

Diploma - Enrolled Nursing Division 2

TasTAFE
Tasmania
01.2018

Bachelor of Science - Nursing

National University of Singapore
Singapore
12.2010

Diploma - Nursing

Nanyang Polytechnic
Singapore
12.2007

Singapore-Cambridge General Certificate of Education O Level -

CHIJ Secondary Toa Payoh
Singapore
12.1998

Skills

  • Excellent communication and leadership skills
  • Flexible personality with ability to meet needs of others
  • Data-driven decision making
  • Excellent team player
  • Goal setting and achievement
  • Skilled in caring for patients before and after surgery
  • Adherence to high client service standards
  • Critical thinker and problem solver
  • Resilient
  • Detail oriented
  • Knowledge of Microsoft Office programs, Photoshop and Hospital management system, Carelink
  • Motivational speaker
  • Efficient and confident working in high demanding environment

Certification

  • Current registration with AHPRA
  • Medication Endorsed
  • Current First Aid and CPR training
  • Current Mental Health First Aider
  • Current National Police check
  • Understanding Dementia Certification
  • Working with vulnerable people registration
  • NDIS Workers Screening Check

Affiliations

  • Member, ANMF, 2017 to 2022
  • Citizen Advocate Launceston Volunteer, 2022
  • Lifelink Samaritans Volunteer 2019 to current

Additional Information

  • Right to work in Australia with no restrictions
  • References available upon request

Timeline

Client Experience Manager

Nextt
10.2023 - Current

Client Service Lead

Nextt
09.2022 - Current

Disability Support Worker

Able Australia
05.2019 - 09.2022

Private Agency Nurse

MENA Nursing Services
02.2018 - 12.2018

Student Nurse

Calvary St Vincent's Hospital
10.2017 - 11.2017

Student Nurse

Community Dementia Service Launceston
10.2017 - 10.2017

Student Nurse

Respect Aged Care - Tyler Village
10.2016 - 11.2016

ICU Travel Nurse

Mena Nursing Agency Singapore
12.2010 - 12.2015

Theatre Nurse

NHG 1-Health Day Surgery And Specialist Clinics
11.2008 - 02.2010

Theatre Nurse

Tan Tock Seng Hospital Pte Ltd
03.2008 - 11.2008

Master of Applied Psychology - Clinical Psychology

Victoria University

Diploma - Enrolled Nursing Division 2

TasTAFE

Bachelor of Science - Nursing

National University of Singapore

Diploma - Nursing

Nanyang Polytechnic

Singapore-Cambridge General Certificate of Education O Level -

CHIJ Secondary Toa Payoh
Petrina Manoharan