PERRY BRANDON CHARLES
Summary
Resourceful Senior Operations Executive with proven leadership at CMI Urban Healthcare, adept at managing claims and audits across multiple branches. Recognized for enhancing operational excellence and ensuring compliance, while delivering exceptional patient care. Skilled in problem-solving and time management, driving efficiency in clinic operations and staff training.
Overview
11
11
years of professional experience
Work History
Senior Operations Executive
CMI Urban Healthcare Pte Ltd
07.2022 - Current
- Train and onboard new clinic assistants, ensuring adherence to operational and service standards.
- Manage CHAS, HSG, and Medisave claims submission and verification across 11 branches.
- Conduct and support audits for TPAs and CHAS, address compliance requirements.
- Provide guidance to clinic assistants on claim discrepancies, workflow issues, and operational queries.
- Oversee medication stock management, including weekly stock take and updating expiry records in the Clinic Assist system.
- Monitor and verify daily claims submissions in TPA portals using Excel tracking.
- Coordinate onboarding of new TPAs and implement updated healthcare measures when required.
- Respond to patient and TPA enquiries via email, ensuring timely and professional communication.
- Support front-desk operations during staff shortages to maintain smooth clinic workflow.
- Execute clinic-wide operational tasks delegated by management, ensuring alignment with business goals.
Delivery Rider
Grab
10.2020 - 06.2022
- Delivered food and parcels promptly and accurately across various locations, primarily via bicycle.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered goods and products to customer on time and in excellent condition.
- Minimized liability by consistently following road rules when driving.
Clinic Assistant
CMI Urban Healthcare Pte Ltd
11.2014 - 05.2022
- Registered and scheduled patients (private and TPA), managing front-desk operations and inquiries.
- Dispensed medications accurately and provided clear patient instructions.
- Processed billings, payments, CHAS, Medisave transactions, and submitted insurance claims.
- Assisted doctors during consultations, procedures, and treatments to ensure smooth clinical workflow.
- Prepared and handled lab samples in accordance with safety and quality requirements.
- Maintained clinic cleanliness and sterilized medical equipment to meet healthcare standards.
- Conducted stock-taking of medical supplies and replenished inventory as needed.
Pharmacy Intern
Ang Mo Kio-Thye Hua Kwan Hospital
09.2017 - 02.2018
- Assisted in dispensing and packing medications under supervision to ensure accuracy and safety.
- Conducted stock-taking, replenished shelves, and managed medication inventory.
- Supported sales of healthcare products and mobility aids such as wheelchairs.
- Ensured proper storage and handling of medications in compliance with pharmacy standards.
- Provided basic customer service, addressing inquiries and assisting patients with purchases.
Education
Bachelor of Biomedical Science - Biomedical Sciences
La Trobe University
PSB Academy 06-2022
Diploma in Pharmaceutical Sciences -
Republic Polytechnic
Singapore05-2018
Skills
- Leadership & team guidance
- Problem-solving & decision-making
- Attention to detail & accuracy (claims, audits, stock)
- Adaptability (supporting various operational tasks across branches)
- Time management & multitasking
- Customer service & patient care
- Communication (liaising with doctors, staff, TPAs, and patients)
- Operations management
- Organizational development
- Operational excellence
- Workforce planning
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Timeline
Senior Operations Executive
CMI Urban Healthcare Pte Ltd
07.2022 - Current
Delivery Rider
Grab
10.2020 - 06.2022
Pharmacy Intern
Ang Mo Kio-Thye Hua Kwan Hospital
09.2017 - 02.2018
Clinic Assistant
CMI Urban Healthcare Pte Ltd
11.2014 - 05.2022
Bachelor of Biomedical Science - Biomedical Sciences
La Trobe University
Diploma in Pharmaceutical Sciences -
Republic Polytechnic
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