Perlie Liu Ni Chu
Summary
Healthcare professional with extensive experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Key skills include operational management, team leadership, and patient care excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Clinic Supervisor
Minmed Group Pte Ltd
05.2025 - Current
- Supervised daily clinic operations, ensuring compliance with healthcare regulations and standards.
- Ordering drugs and consumables with suppliers.
- Assisting anchor doctor with day to day clinic operations.
- Maintaining clinic cleanliness and adhering to MOH audit.
- Settling claims such as Medisave and Corporate Insurance.
- Sending patient's their report and scheduling appointment for them.
- Scheduling roster for doctors, clinic executive and clinic assistant.
Senior Clinic Manager Lead
Minmed Group Pte Ltd
04.2023 - 05.2025
- Multi-Site Clinic Operations.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- MOH Compliance and Audit checking.
- Ensured compliance with healthcare regulations, maintaining up-to-date licenses and certifications for clinic.
- Collaborated with insurance companies to streamline billing processes, improving cash flow and reducing claim rejections.
- Oversaw clinic's compliance with health and safety standards, ensuring safe environment for both patients and staff.
- Billing, Insurance Claims, Application of Corporate Insurance for all Clinics.
- Plato & Clinic Assist Systems
Clinic Supervisor
Minmed Group Pte Ltd
01.2021 - 04.2023
- Supervised daily clinic operations, ensuring compliance with healthcare regulations and standards.
- Ordering drugs and consumables with suppliers.
- Assisting anchor doctor with day to day clinic operations.
- Maintaining clinic cleanliness and adhering to MOH audit.
- Settling claims such as Medisave and Corporate Insurance.
- Sending patient's their report and scheduling appointment for them.
Clinic Executive
Minmed Group Pte Ltd
07.2019 - 12.2020
- Handling front counter duties such as cashiering, patient registration, answering phone calls
- Dispensing of medications to patients
- Assisting doctors in clinic operations and procedures
- Handling of test specimens
- Prepackaging medicines such as pouring of syrups
Sales Executive
JUZ PAINT (SEA) PTE LTD
01.2017 - 10.2018
- Handling customers enquiries through phone calls and emails.
- Handling customer's orders.
- Typing out quotations to be sent to clients.
- Attending to walk-in customers.
- Assisting customers with their query and educating them how to proper application of the paint.
Sales and Marketing Executive
Gan Teck Kar Investments Pte Ltd
10.2013 - 12.2016
- Generated advertising brochure for vendor use.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
- Handled Organic Shops, Sheng Siong Supermarkets Chains, Isetan Singapore, Meidiya Supermarket.
- Going down to supermarkets to check on the products, and make sure that the shelves are well stocked.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Keying in orders, making sure that the orders are sent to clients.
- Managing own products brands, inventory level.
Retail Assistant
Tan Tock Seng Hospital
09.2009 - 09.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained cleanliness and organization of store, creating welcoming environment for customers.
- Supported team members during peak hours to ensure smooth store operations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Waitress Trainer
Cherry Garden, Mandarin Oriental Singapore
09.2007 - 03.2008
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
Education
High School Diploma -
Tourism Management Institute of Singapore
Singapore06-2009
Certificate in Hotel And Restaurant Operations - Hotel And Restaurant Operations
SHATEC
Singapore12-2006
Secondary School - GCE "N" Levels
Saint Anthony's Canossian Secondary School
Singapore12-2005
Primary Education - Primary Education
Saint Anthony Canossian Primary School
12-2001
Skills
- Operations management
- Medical clinical procedures
- Staff scheduling
- Inventory and restocking
- Cashiering
- Merchandising
- Plato knowledge
- Scheduling
- Medical billing
Timeline
Clinic Supervisor
Minmed Group Pte Ltd
05.2025 - Current
Senior Clinic Manager Lead
Minmed Group Pte Ltd
04.2023 - 05.2025
Clinic Supervisor
Minmed Group Pte Ltd
01.2021 - 04.2023
Clinic Executive
Minmed Group Pte Ltd
07.2019 - 12.2020
Sales Executive
JUZ PAINT (SEA) PTE LTD
01.2017 - 10.2018
Sales and Marketing Executive
Gan Teck Kar Investments Pte Ltd
10.2013 - 12.2016
Retail Assistant
Tan Tock Seng Hospital
09.2009 - 09.2013
Waitress Trainer
Cherry Garden, Mandarin Oriental Singapore
09.2007 - 03.2008
High School Diploma -
Tourism Management Institute of Singapore
Certificate in Hotel And Restaurant Operations - Hotel And Restaurant Operations
SHATEC
Secondary School - GCE "N" Levels
Saint Anthony's Canossian Secondary School
Primary Education - Primary Education
Saint Anthony Canossian Primary School
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