Pepper Tan

• Prepare shipping booking/documentation and liaise with internal/external departments related to shipping.
• Liaise with vessel operators/shipping line/customers to ensure all procedures are done within given time frame.
• Perform other related customer service functions as assigned from time to time.
• Maintain excellent service and build good rapport with customers (both internal and external.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
• Escalated critical customer issues to management to avoid lost revenue and canceled policies.

• Assist customers with their request to transfer their fixed services from an existing to a new location.
• Respond to all customer inquiries in a professional, courteous, and efficient manner and resolve all inquiries on the first contact, to ensure customer satisfaction and build loyalty
• Provide alternative, recommendation as well as escalation to the respective team, to manage the relocation request efficiently.
• Takes ownership and follows through to close the loop on each customer interaction.
• Assess customer needs and where appropriate, promote, recommend, and upsell products and services that are in line with customer needs.
• Provide precise and complete call logs for all customer interactions and the actions taken.
• Improved customer satisfaction by promptly addressing inquiries and resolving issues.
• Enhanced company reputation through excellent customer service and professional demeanor.
• Reduced customer complaints by providing timely solutions to issues.
• Handled difficult situations calmly, maintaining professionalism at all times.
• Managed high call volumes with exceptional time management and multitasking skills.
• Adhere to the quality standards set by the quality assurance team and meet Customer Satisfaction Survey poll target set for the call transactions handled.
• To meet and/or exceed all other individual and team Key performance Indicators (KPI) set by the management.

• Check eligibility of interested hires.
• Following up on own leads (Reminder calls, call backs) and the different incentives and schemes.
• Diverting leads to respective departments if required.
• Increased customer satisfaction by addressing inquiries and resolving issues promptly.
• Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
• Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
• Improved overall call quality by adhering to company guidelines and best practices consistently.

Counter

• Provide customers with details and information on coffee/coffee machine
• Daily sales operation, answering customers' enquires
• Stock take & sales report.

Roadshow

• Setting up and tearing down the event area.
• Work with visual team on displaying of merchandises and ensure everything is in order.
• In charge of a team of up to 10 employees, making sure that operations run smoothly.
• Answer customers' questions, feedbacks and handling complaints.
• Stock take & sales report

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Stock take, sales report and accounting.
• Ensure daily operations are smooth.