Peng Xing Ling (Sumiati)
Summary
Driven and adaptable management professional with a proven track record at Din Tai Fung Restaurant, excelling in customer service and team leadership. Demonstrated ability to enhance operational efficiency and exceed targets through effective problem-solving and decision-making. Skilled in staff training and adaptability, ensuring high levels of reliability and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Management Executive
Little Farms
08.2022 - Current
- Efficiently manage section allocated during service and ensuring all staff engage guest to understand their needs and exceed expectations
- Ensure the whole workplace is clean, sanitized and presentable
- Assist in any areas of the restaurant when staffing constraints require
- Create a positive guest experience by providing excellent service and ensuring all staff engage
- Assist branch manager duties.
Supervisor
Din Tai Fung Restaurant
12.2020 - 05.2022
- Overall supervision of staff
- Opening and closing of restaurant daily
- Check and ensure accurate daily transactions of restaurant
- Adhoc purchasing and refiling of stocks for restaurant
- General servicing of customer to ensure and uphold quality service levels
- Monthly target sales report generation.
Operational Manager
PT Pin Shang Gemerlang
02.2018 - 10.2019
- Translate Bahasa Indonesia to Mandarin e.g contracts, government regulations
- Order and purchases supplies for the company
- Generate full set of accounts (P&L, expenses)
- Perform the role of corporate secretary (appointment bookings with suppliers, plans director's schedule)
- Human Resource (conduct interviews, compute employees salaries and payment of salaries).
Customer Service Officer
Swiss Berlinn Kemayoran
01.2017 - 01.2018
- Listen and manage customer complaints
- Provides front line services to customers, e.g : check in, bookings etc
- Follow up to ensure each complaint has been resolved to customer's satisfaction
- Assist mandarin speaking customers.
Education
Bachelor of Science - Communication Studies
Bunda Mulia University
Jakarta, Indonesia01.2017
Skills
- Customer Service
- Staff Training
- Adaptability
- Reliability
- Active Listening
- Team Leadership
- Problem-Solving
- Decision-Making
Languages
Indonesian
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
English
Intermediate (B1)
Timeline
Management Executive
Little Farms
08.2022 - Current
Supervisor
Din Tai Fung Restaurant
12.2020 - 05.2022
Operational Manager
PT Pin Shang Gemerlang
02.2018 - 10.2019
Customer Service Officer
Swiss Berlinn Kemayoran
01.2017 - 01.2018
Bachelor of Science - Communication Studies
Bunda Mulia University
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