PEK JUN YOU (JERRY)
Summary
A highly motivated team player with an aptitude for the visual abstracts. Possesses strong analytical skills with a service-oriented mindset; and quick in adapting to different situations. An active individual with a heart for people and enjoys working with people to achieve greater goals.
Overview
5
5
years of professional experience
Work History
Sales Team Leader (Facebook Project)
TDCX
11.2021 - Current
- Managed 17 team members who are handling clients based in Australia and New Zealand
- Managed operational duties such as one-on-one coaching with all the team members, educate them how to improve their skills and groom future leaders
- Manage the team's strategy and develop initiatives for various projects to improve on program level
- Ensured the team meets KPI in terms of productivity, daily call targets, action rate and conversion rates
- Top English market for Q3 2022
- Consistent KPIs achiever for Revenue, CSAT and other metrics.
Account Specialist (Facebook Project)
TDCX
11.2019 - 10.2021
- Maintained good rapport with existing clients to ensure customer satisfaction and continual business relationship
- Customised products/ services and tailored solutions in catering to client's requirement and supporting client's unique advertising objectives
- Managed a portfolio (book of more than 150 SMB clients) with responsibility to grow their revenue
- Advised clients on how to optimise and yield the best ROI through their campaigns
- Consistent quarterly sales target achiever
- Awarded Employee of the month in June 2020 for outstanding performance and contribution to the team
- Top Producer for the Month of May 2020 and June 2020
- Top CSAT for the Month of May 2020.
Sales & Marketing Executive
MINMED GROUP
02.2019 - 11.2019
- Harnessed sales opportunity, generated leads, target identification and classification
- Reached out to new customers and delivered presentations or pitches outlining the benefits of services
- Met client's requirements and customised the product/services as per their needs
- Maintained relationship with all clients by providing consistent sales services and follow up requests
- Identified service improvements by remaining current on industry trends, market activities and competitors
- Collaborated with other divisions on client's request.
Education
Bachelor of Business (Management) -
Royal Melbourne Institute of Technology University (SIM Global Education)
Singapore06.2018
Diploma in Outdoor and Adventure Learning -
Republic Polytechnic
Singapore03.2014
Skills
- People Management
- Sales Strategy
- Sales Forecasting
- Team Motivation
- Team Leadership
- Communication Skills
- Relationship Building
Personal Information
- Date of Birth: 03/26/93
- Nationality: Singapore Citizen
- Address: Block 487C Tampines Street 45 #03-109,
Singapore 522487
Additional Information
- Induction into Director's Roll of Honour for Academic Year (AY) 2013 Semester 1 (Republic Polytechnic)
- Fluent in English and Mandarin (spoken and written)
- Proficient in the use of Microsoft Office
Remuneration Package - Availability
2 Months
Timeline
Sales Team Leader (Facebook Project)
TDCX
11.2021 - Current
Account Specialist (Facebook Project)
TDCX
11.2019 - 10.2021
Sales & Marketing Executive
MINMED GROUP
02.2019 - 11.2019
Bachelor of Business (Management) -
Royal Melbourne Institute of Technology University (SIM Global Education)
Diploma in Outdoor and Adventure Learning -
Republic Polytechnic
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