PEI YING RYNN LIM
Singapore
Summary
Results-oriented professional prepared to excel in executive leadership roles. Proven ability to drive strategic initiatives and enhance operational efficiency while maintaining strong focus on team collaboration and achieving results. Highly reliable and adaptable, known for strategic planning and effective decision-making.
Overview
8
8
years of professional experience
Work History
SENIOR EXECUTIVE BUSINESS DEVELOPMENT
RESORTS WORLD SENTOSA
05.2024 - Current
- Identify potential gaming patrons, build and maintain close rapport with them to achieve acquisition
- In charge of providing coded guests and catering to their needs at the same time generating sales for the company
- Provide mentorship to the executives and knowledge sharing to ensure team targets are met
- Provide personalized service, conduct tours and host guests at property to enhance guest’s experience
- Manage discretionary complimentary allowances to guests effectively and ensure desired customer profitability
- Daily telemarketing calls to reactivate inactive guests
CUSTOMER RELATIONS EXECUTIVE
MARINA BAY SANDS
08.2022 - 03.2024
- Hosting of guests at High Limit Gaming Area and attend to their needs and special requests
- Conduct guided MBS Casino familiarization tours for guests and introduced programs to potential guests
- Proactively identify potential gaming patrons, migrate them to premium area and work with the Market Development Sales Team for their trip arrangement
- Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions
- Ensure compliance with the organization’s guidelines and regulations when carrying out work duties
CUSTOMER SERVICE ATTENDANT
MELCO RESORTS AND ENTERTAINMENT LIMITED (CITY OF DREAMS)
12.2017 - 04.2022
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customer needs to achieve satisfaction
- Process reservations for hotel rooms and entertainment attractions from different channels
- Communicates and promptly relays information to the front desk
- Planning for clients travel programs
CHIEF MARKETING OFFICER
GREEN POWER ENGINEERING
01.2017 - 07.2017
- Communicate and maintain customer relationship with clients mainly from China, Malaysia, Singapore, and Indonesia
- Coordinate knowledge sharing, technical assistance, and business development
- Conduct presentation for directors and managers for the evaluation of projects
- Assist technical department for technical and quality control report in English, translation and filing task
- Conduct research on Asia and Europe market and create marketing materials, website building, and involve myself in engineering exhibition
Education
Bachelor's - FINANCE (HONS)
NORTHERN UNIVERSITY OF MALAYSIA
Sintok, Kedah10.2017
High school or equivalent -
SMK (L) METHODIST BOYS SCHOOL
01.2012
Skills
- Microsoft Office (PowerPoint, Word, and Excel)
- DexRM
- ACSC
- Opera
- Cisco
- Ticketflap
- Table Manager
- CMS
- CXM
- Operations management
- Report preparation
- Cross-functional team coordination
- Staff management
Awards
- Forbes 5-Star Hotel Awards, 2020, Full mark scorer
- Best Grooming Nov 2022
- Best Team Member May, June, August, December 2023
- Best Team Member Jan 2024
- OneMBS Bravo 2023
- Excellence in Service Award Marketing Operations Third Quarter 2023
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Korean
Intermediate (B1)
Timeline
SENIOR EXECUTIVE BUSINESS DEVELOPMENT
RESORTS WORLD SENTOSA
05.2024 - Current
CUSTOMER RELATIONS EXECUTIVE
MARINA BAY SANDS
08.2022 - 03.2024
CUSTOMER SERVICE ATTENDANT
MELCO RESORTS AND ENTERTAINMENT LIMITED (CITY OF DREAMS)
12.2017 - 04.2022
CHIEF MARKETING OFFICER
GREEN POWER ENGINEERING
01.2017 - 07.2017
High school or equivalent -
SMK (L) METHODIST BOYS SCHOOL
Bachelor's - FINANCE (HONS)
NORTHERN UNIVERSITY OF MALAYSIA
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