Pei Teng Lim
Labis,01
Summary
Restaurant professional with commitment to high standards and achieving results. Extensive experience in delivering exceptional service and supporting team objectives. Reliable and adaptable, known for strong interpersonal and multitasking skills.
Experienced with customer service, teamwork, and multitasking. Utilizes effective communication and problem-solving abilities to enhance guest experiences. Track record of maintaining clean and organized work environment.
Overview
10
10
years of professional experience
Work History
Admin Cum Sales
Chun Hong Food
07.2023 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Fostered strong relationships with internal stakeholders by providing timely updates on procurement activities and addressing any concerns promptly.
- Managed supplier contracts to ensure compliance with company policies and legal requirements, safeguarding against potential risks.
- Evaluated potential suppliers based on their ability to meet delivery deadlines, product quality standards, and pricing competitiveness.
Cashier at Changi Airport
Shilla Duty Free
07.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Restaurant Team Leader
Manle Hotpot Restaurant
03.2015 - 04.2020
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Controlled food costs and managed inventory.
Education
No Degree -
SMK CENDERAWASIH SEKOLAH
MALAYSIA11-2009
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Strong teamwork
- Scheduling staff
- Promotional strategies
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Admin Cum Sales
Chun Hong Food
07.2023 - Current
Cashier at Changi Airport
Shilla Duty Free
07.2022 - 07.2023
Restaurant Team Leader
Manle Hotpot Restaurant
03.2015 - 04.2020
No Degree -
SMK CENDERAWASIH SEKOLAH
Similar Profiles
Cheng YUK LAMCheng YUK LAM
Clinic Assistant at Chun Hong Medical CenterClinic Assistant at Chun Hong Medical Center
Jenny NguyenJenny Nguyen
Cashier at Hong Kong Food MarketCashier at Hong Kong Food Market
Rachel ChanRachel Chan
Kitchen Worker at FOOD & LIFE Companies Hong Kong LimitedKitchen Worker at FOOD & LIFE Companies Hong Kong Limited