Pei Ling Ivy Lim
Singapore
Summary
A highly motivated and results-oriented Analyst with 29 years of experience in administration and operations within leading banking and finance corporations. Expertise in risk and control processes, coupled with strong analytical, communication, and interpersonal skills. Proven ability to translate complex requirements into efficient, working systems, demonstrating meticulous attention to detail and unwavering work ethics. Possesses a deep understanding of financial products, including Interest Rate, Credit Derivatives and Fixed Income. Successfully cultivated strong working relationships with internal stakeholders and external clients across diverse regions, including New York, London, India and Japan. Consistently recognized by management for accuracy and positive attitude.
Overview
31
31
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Business Analyst
CITIBANK SINGAPORE
3 Changi Business Park Cresent, Singapore
01.2019 - Current
- Provide world-class onboarding and ongoing support to a globally dispersed institutional client base.
- Develop a comprehensive understanding of FX/FX Sales & Trading fundamentals, including the dealing lifecycle and its impact on client success.
- Collaborate with unit subject matter experts on client and platform onboarding processes, as well as with management during business-as-usual (BAU) risk oversight.
- Ensure all client issues raised during the shift are meticulously tracked and resolved in close collaboration with the Controls and Governance Manager, team leads, and other key stakeholders to prioritize resolution.
- Respond promptly to high-risk client requests, ensuring timely escalation and communication with relevant stakeholders.
- Analyze emerging exceptions and usage trends for clients, identifying potential risks. Collaborate with product and technology partners to design soloutions that mitigate business impact, leveraging expert analytical and technical skills.
- Prioritize, handle, escalate, and communicate with a distinct focus on platinum clients, ensuring their needs are met with the highest level of service.
- Coordinate issue and corrective action management processes, identifying root causes, assessing business impact, and monitoring the progress of corrective action plans. Provide clear guidance and updates to clients.
- Collaborate with the unit Controls and Governance Manager and leads to align and optimize unit processes across regions, ensuring consistency and efficiency.
- Collaborate with the Governance and Controls Manager and leads to identify, escalate, and track key risk indicators, ensuring proactive risk management.
- Manage the client services mailbox, prioritizing and assigning tasks to ensure timely and efficient resolution of client inquiries.
- Ensure all incoming requests are promptly ticketed and tracked using appropriate technology tools, maintaining a clear and organized record of client interactions.
- Collate customer feedback on our platforms and translate it into new, class-leading initiatives for process and system optimization, where applicable, driving continuous improvement.
- Improved client relationships by addressing and managing their needs effectively.
Documentation Analyst
STANDARD CHARTARED BANK
7 Changi Business Park Crescent, Singapore
12.2012 - 09.2017
- This role involves managing the production workflow to ensure all outgoing confirmations are issued to clients within the Service Level Agreement (SLA) and comply with Dodd Frank and European Market Infrastructure Regulation (EMIR) requirements. Responsibilities include drafting and dispatching both SWIFT and paper confirmations, prioritizing the chasing and affirmation of economic details for outstanding confirmations that have breached the SLA, and providing inbound matching coverage for trades confirmed via SWIFT and paper.
- The role also encompasses identifying, investigating and resolving any economic discrepancies or queries discovered during the checking of incoming confirmations. This includes establishing strong working relationships with our Middle Office, Front Office, Legal teams and external clients.
- Further responsibilities include providing Mark-To-Market (MTM) valuation statements & audit confirmation statements to clients upon requests, highlighting areas of potential risk to the department and formulating action plans to mitigate these risks.
- I will also proofread and assist with updating DTCC Documentation Operation Instructions (DOI) with any process enhancements or changes.
- This position requires a strong understanding of economic discrepancies and the ability to resolve them effectively.
- Ensure signed confirmations are matched & signatures verified within the SLA with the business, and will actively participate in rotation exercises, including experience working in the New York shift for almost 2 years.
- To expedite confirmation turnaround times (TAT), actively update client details (mailing address, email) in a timely manner and transition Singapore Corporate clients from postal/fax to email dispatch.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
Assistant Account Manager/Associate
DEUTSCHE BANK AG, SINGAPORE BRANCH
One Raffles Quay, Singapore
06.2011 - 02.2012
- I provided comprehensive administrative support to clients, encompassing onboarding, investment transactions, and retail banking services. This involved coordinating with relevant support and operations teams to ensure smooth execution of client account opening, KYC procedures, policy compliance and client inquiry resolution.
- I actively assisted Relationship Managers (RMs) throughout the sales process, including trade execution, transaction blotter monitoring and managing documentary and other deficiencies.
- I also handled Hold Mail applications, documentation, ensuring client static data was promptly updated within the system. To maintain data security and confidentiality, I diligently documented account activity and adhered to strict data security guidelines.
- I further ensured compliance with internal controls, industry regulations and health and safety requirements.
- Finally, I consistently updated the client database to maintain accurate and up-to-date information.
- I coordinated travel arrangements for executives, including flights, accommodations, and ground transportation, to ensure seamless business operations. Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
- Oversaw account portfolio to deliver top-quality account services. Liaised with other departments to ensure seamless service delivery.
Analyst
BARCLAYS CAPITAL GLOBAL SERVICES SINGAPORE PTE LTD
10 Marina Blvd, Singapore
01.2007 - 06.2011
- As part of the GTD&M Asia Pacific group, I processed all over the counter (OTC) confirmations promptly reviewing and evaluating those prepared by clients. This encompassed a wide range of products including: IRS, Novation, Loans, Deposits, FX Swaps, FRAs, CCY Swaps, Deliverable/Non-Deliverable Swaps, Swaptions and Equities.
- I maintained control over document status, ensuring attention was focused on key areas and risks were understood. I also reported exceptions to management.
- To effectively resolve issues and provide support, I collaborated with various functional groups including, Front Office, Middle Office, external clients, data control and Legal.
- I adhered to all firm control policies, procedures, risk issues and to regulatory requirements across all transaction documentation asset classes. I also monitored outstanding issues, ensuring high risk items were escalated and resolved promptly.
- To stay abreast of market developments in derivatives (e.g. ISDA), I kept procedures updated with current practices.
- Finally, I ensured all swift messages (MT300 and MT302) were processed and settled promptly in IntelliMatch System.
- Reviewed peers' work to ensure highest quality of output.
Operations Assistant
GOVERNMENT OF SINGAPORE INVESTMENT CORPORATION PTE
168 Robinson Road, Singapore
10.2005 - 01.2007
- Conducted quality checks on all outgoing correspondence, ensuring professionalism and correctness.
- Provided training to new hires, improving their job readiness.
- Improved operational efficiency by streamlining administrative processes.
- Streamlined documentation, minimizing errors and redundancies.
- Promptly resolved queries for enhanced customer satisfaction.
- Handled confidential documents with utmost discretion and security.
- Updated databases regularly for easy access and retrieval of information.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Responded to inquiries, providing information and assistance to team members.
- Collaborated with internal teams to streamline cross-functional operations.
- Alerted senior staff of upcoming critical tasks and deadlines.
- Kept files organized and up to date for accurate record-keeping purposes.
- Screened incoming phone calls and relayed detailed messages.
- Ensured compliance to company policies through diligent oversight.
Relationship assistant
OVERSEA-CHINESE BANKING CORPORATION LIMITED (OCBC)
65 Chulia Street, Singapore
11.1995 - 07.2005
- Improved customer relations by managing customer complaints effectively.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled in-person, email and mailed correspondence.
- Recorded information about inquiries and complaints within internal database.
- Nurtured positive relationships with stakeholders, enhancing company reputation.
- Adapted quickly to changing circumstances, minimising disruption to client services.
- Executed various administrative tasks efficiently whilst meeting all deadlines.
- Coordinated with other departments, building stronger interdepartmental relationships.
- Handled sensitive information discreetly whilst maintaining client confidentiality.
- Maintained meticulous records of client interactions for future reference.
- Assisted in the development of marketing strategies to attract new clients.
Merchandising Admin Assistant
F J BENJAMIN FASHIONS, SINGAPORE
Orange Grove Road, Singapore
06.1995 - 10.1995
- Increased efficiency by handling correspondence and organising files.
- Managed executives' schedules for improved daily workflow.
- Facilitated smooth running of operations through efficient task management.
- Processed invoices, ensuring timely payments.
- Handled event logistics smoothly, ensuring successful company events.
- Maintained orderly files with updated, easily accessible information for staff.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Sourced and distributed articles in demand to meet departmental needs.
- Took on additional tasks on manager's request.
Buying Assistant
WATSON’S PERSONAL CARE STORES PTE LTD
, Singapore
04.1995 - 06.1995
- Organised product deliveries for optimal inventory management.
- Coordinated with sales team, enhancing customer satisfaction.
- Streamlined purchase orders with efficient tracking system.
- Managed stock levels, reducing wastage and overstock situations.
- Ensured timely payments to suppliers, maintaining good relations.
- Maintained strong working relationships with suppliers and vendors to obtain favourable contract terms.
- Assessed and resolved logistic challenges to meet delivery deadlines.
- Identified stock quantity and quality, delivery times and other contract conditions to be met.
- Prepared detailed reports for management review.
Clerk
UNITED OVERSEAS BANK LIMITED (UOB)
80 Raffles Place, Singapore
06.1993 - 04.1995
- Improved office efficiency by maintaining an organised filing system.
- Streamlined communication for better team coordination by promptly relaying messages.
- Ensured smooth operation of office equipment, reducing downtime.
- Prepared documentation, ensuring all files were up-to-date and readily available.
- Liaised with suppliers, enabling timely delivery of office supplies.
- Sorted mail daily, ensuring prompt distribution to relevant parties.
- Organised travel arrangements for senior staff, guaranteeing seamless business trips.
- Assisted colleagues with administrative tasks when needed, fostering a collaborative work environment.
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
- Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.
- Inputted data quickly and accurately to maintain reliable records.
- Covered reception desks, providing positive customer care in person and during telephone calls.
- Directed calls to appropriate staff and took messages where colleagues were unavailable.
- Ordered office resources to maintain daily business operations.
- Distributed mail and processed outgoing post within assigned delivery times.
- Processed expenses to maintain accurate, up-to-date accounts.
- Answered phones, replied to emails and directed calls to appropriate department.
Education
Certificate in Office Skills - Book-keeping, Business English, Office Practice & Word Processing
Institute of Technical Education
Singapore 07.1992 - 06.1993
Certificate in Business Studies - Secretarial - Communication, Office Organization, Secretarial Procedeures, Audio & Manuscript Transcription
Secretarial Specialist Training Centre
Singapore 01.1997 - 12.1997
Skills
- Power user of Microsoft Word and proficient in Excel and PowerPoint
- Murex G2000 and Murex 31 (FXCASH and ALMDERIV)
- Scrittura (for drafting, inbound matching and signature verification)
Bilingual in both written and spoken English and Mandarin
Experience with ISDA template transactional level documentation and up-to-date awareness and knowledge of current ISDA, Dodd Frank and EMIR activities
Competent in using trading platforms and financial applications:
- CityNet and SCStar (for SWIFT matching trades)
- Shape, FX Pulse, Velocity, Sophis Risque and Opics (for Equity, FI, FX and MM trades)
- Electronic Branch Banking System (eBBS), eSigcap and iCDMS (to view Dealing Mandates & Authorized Signature Lists)
- DTCC (for CDS trades)
- eDealer, Sonar, CitiFX Pulse and Velocity
Accomplishments
Woman of Distinction Award (Virtusa) - 2024
for the exceptional contributions towards Citibank account and Client Service Helpdesk
Certification
Certificate of Delivery Excellence (Virtusa) - 2023
in recognition of the valuable service and contributions to the overall growth and success of the APAC region at Virtusa.
The Institute of Banking & Finance (IBF) - 2011
CMFAS Examination, Module 1B - Rules and Regulations for Dealing in Securities (Non-SGX-ST Members)
COMAT – A Subsidiary of Knowledge Alive Pte Ltd - 2011
MS Excel 2003 Advance
MS Excel 2003 Basic
Singapore College of Insurance - 2001
Certificate in Life Insurance (Investment-linked Life Insurance Policies)
Certificate in Life Insurance
PSB Singapore, The British Council and The Institute of Banking & Finance (IBF) - 2000
Certificate in Intelligence: Module 3 Interpersonal Communication – Listening & Speaking for the Financial Services Industry
London Chamber of Commerce and Industry Examinations Board (LCCI)
Secretarial Certificate (1997)
· Use of English – Third Level
· Office Organisation & Secretarial Procedures – Third Level
Oversea-Chinese Banking Corporation Limited (OCBC)
Basic Computer Application Workshop (1995)
United Overseas Bank Group Training Centre
Core Skills for Clerical Staff - 56 hrs (1994)
Timeline
Business Analyst
CITIBANK SINGAPORE
01.2019 - Current
Documentation Analyst
STANDARD CHARTARED BANK
12.2012 - 09.2017
Assistant Account Manager/Associate
DEUTSCHE BANK AG, SINGAPORE BRANCH
06.2011 - 02.2012
Analyst
BARCLAYS CAPITAL GLOBAL SERVICES SINGAPORE PTE LTD
01.2007 - 06.2011
Operations Assistant
GOVERNMENT OF SINGAPORE INVESTMENT CORPORATION PTE
10.2005 - 01.2007
Certificate in Business Studies - Secretarial - Communication, Office Organization, Secretarial Procedeures, Audio & Manuscript Transcription
Secretarial Specialist Training Centre
01.1997 - 12.1997
Relationship assistant
OVERSEA-CHINESE BANKING CORPORATION LIMITED (OCBC)
11.1995 - 07.2005
Merchandising Admin Assistant
F J BENJAMIN FASHIONS, SINGAPORE
06.1995 - 10.1995
Buying Assistant
WATSON’S PERSONAL CARE STORES PTE LTD
04.1995 - 06.1995
Clerk
UNITED OVERSEAS BANK LIMITED (UOB)
06.1993 - 04.1995
Certificate in Office Skills - Book-keeping, Business English, Office Practice & Word Processing
Institute of Technical Education
07.1992 - 06.1993
Certificate of Delivery Excellence (Virtusa) - 2023
in recognition of the valuable service and contributions to the overall growth and success of the APAC region at Virtusa.
The Institute of Banking & Finance (IBF) - 2011
CMFAS Examination, Module 1B - Rules and Regulations for Dealing in Securities (Non-SGX-ST Members)
COMAT – A Subsidiary of Knowledge Alive Pte Ltd - 2011
MS Excel 2003 Advance
MS Excel 2003 Basic
Singapore College of Insurance - 2001
Certificate in Life Insurance (Investment-linked Life Insurance Policies)
Certificate in Life Insurance
PSB Singapore, The British Council and The Institute of Banking & Finance (IBF) - 2000
Certificate in Intelligence: Module 3 Interpersonal Communication – Listening & Speaking for the Financial Services Industry
London Chamber of Commerce and Industry Examinations Board (LCCI)
Secretarial Certificate (1997)
· Use of English – Third Level
· Office Organisation & Secretarial Procedures – Third Level
Oversea-Chinese Banking Corporation Limited (OCBC)
Basic Computer Application Workshop (1995)
United Overseas Bank Group Training Centre
Core Skills for Clerical Staff - 56 hrs (1994)
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