Pei Hsia (Joyce) Cheng
Summary
Service Crew
Dynamic professional with a proven track record in customer service and efficient task completion, honed across roles at Saizeriya Seletar Mall . Excelled in team collaboration and verbal communication, fluent in English, Chinese, Cantonese, and Malay. Achieved consistent growth in customer satisfaction and operational efficiency, leveraging strong work ethic and food hygiene expertise.
Adaptable different position accurately in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service.
Administrative Assistant
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Retail/Online Sales Associate
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
16
16
years of professional experience
Work History
Service Crew Member
Saizeriya Seletar Mall
11.2023 - Current
- Collaborated with team members to meet high standards of service during peak hours.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Documented customer orders and conveyed special requests to kitchen staff.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Maintained a clean and organized work environment for improved customer experiences.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Took orders, prepared meals, and collected payments.
Administrative Assistant
Renovator Hub
03.2011 - 06.2011
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted coworkers and staff members with special tasks on daily basis.
Online Reseller
ForlittleOne Enterprise (M'sia)
08.2008 - 08.2010
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
- Utilized software to automate customer communication and order fulfillment.
- Achieved consistent growth in monthly revenues through targeted advertising campaigns and promotional offers that attracted new customers.
- Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.
- Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
- Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.
- Increased customer satisfaction by providing timely and accurate responses to inquiries regarding products and sales.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
- Optimized product listings for enhanced visibility in online marketplaces, resulting in increased sales volume.
- Established relationships with suppliers to increase online product offerings.
- Created clear, precise and properly detailed product and service information on company website.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Education
High School Diploma -
Methodist Girls School Ipoh
Malaysia12-1996
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Team collaboration
- Spoke English , Chinese , Cantonese & Malay Language
- Efficient task completion
- Obtain Food Hygiene Cert
- Cash handling
- Food preparation procedures
- Flexible schedule
- Order management
Timeline
Service Crew Member
Saizeriya Seletar Mall
11.2023 - Current
Administrative Assistant
Renovator Hub
03.2011 - 06.2011
Online Reseller
ForlittleOne Enterprise (M'sia)
08.2008 - 08.2010
High School Diploma -
Methodist Girls School Ipoh
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