NG PEI YII
Summary
Goal-oriented Remittance Processing Specialist dedicated to high level of customer satisfaction and meeting aggressive business goals. Represents company with friendly professional demeanor at all times. Able to learn and take on new tasks quickly with strong organizational and prioritization abilities and proficiency in using computer applications.
Overview
9
9
years of professional experience
Work History
Inward Remittance Senior Officer
United Overseas Bank Limited
03.2023 - Current
- Implemented and developed operational standards, policies and procedures.
- Perform processing of all incoming remittance payments
- Manage and perform housekeeping of pending transactions queue
- Perform dual roles which include maker and approver roles
- Handle all escalation and ensure timely follow up
- Participate in initiative and projects if any
- Work with team to ensure deliverables are completed on timely manner
Remittance Processing Specialist
Public Bank Berhad
06.2019 - 12.2022
- Processed incoming and outgoing international remittances, ACH transactions, wire transfers, and check deposits
- Coordinate workflow of team to ensure end of day processing is closed accurately and timely
- Research in order to resolve customer issues timely
- Create and update procedure documents to ensure they are kept up to date and accurate
- Support and mentor the efforts of the team
- Review transactions and related documents and verify work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
Part-Time Tutor
Rainbow Tuition & Enrichment
08.2017 - 06.2019
- Adept at creating study materials in a variety of academic subjects to help students improve their test scores
- Strong interpersonal skills in working with students to help them achieve and succeed
- Assisted students in acquiring better understanding of targeted weak areas within a subject or a subject as a whole
- Prepared weekly lesson plans to help students prepare for their courses.
Accounting Assistant
UCMAS Sdn Bhd
05.2017 - 03.2018
- Providing support to the Accounting Department
- Performing basic office tasks, such as filing, data entry, answering phones, processing the mail
- Handling communications with clients and vendors via phone, email, and in-person
- Processing transactions, issuing checks, and updating ledgers, budgets, etc
- Preparing financial reports
- Assisting with audits, fact checks, and resolving discrepancies.
Teacher Assistant
Brecon Learning Centre
10.2014 - 11.2017
- Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups
- Enforce school and class rules to help teach students proper behavior
- Help teachers with recordkeeping, such as tracking attendance and calculating grades
- Help supervise students in class, between classes, during lunch and recess.
Underwriting Clerk
Lonpac Insurance Bhd
12.2015 - 02.2016
- Alleviated workload of Underwriters by proactively taking on additional work
- Provided documentation and processing assistance for office closures and transfers, facilitating the transfer of work to new office locations
- Maintain and update office files, inventory, mailing lists, and database systems
- Operate office equipment like personal computer, photocopiers, scanners, and facsimile machines.
Education
Bachelor of Banking and Finance specialism in Investment and Risk Management -
Asia Pacific University of Technology & Innovation
03.2019
Foundation in Business and Finance -
Asia Pacific University of Technology & Innovation
02.2016
Skills
- Organization and Time Management
- Teamwork and Collaboration
- Remote Office Availability
- Time Management
- Troubleshooting
- Multitasking
Languages
English
Chinese
References
Loh Lih Ken, Public Bank Berhad, jrcbm@publicbank.com.my, 0124483438
Tan Ching Sein, Public Bank Berhad, jrcbm@publicbank.com.my, 0122093750
Timeline
Inward Remittance Senior Officer
United Overseas Bank Limited
03.2023 - Current
Remittance Processing Specialist
Public Bank Berhad
06.2019 - 12.2022
Part-Time Tutor
Rainbow Tuition & Enrichment
08.2017 - 06.2019
Accounting Assistant
UCMAS Sdn Bhd
05.2017 - 03.2018
Underwriting Clerk
Lonpac Insurance Bhd
12.2015 - 02.2016
Teacher Assistant
Brecon Learning Centre
10.2014 - 11.2017
Bachelor of Banking and Finance specialism in Investment and Risk Management -
Asia Pacific University of Technology & Innovation
Foundation in Business and Finance -
Asia Pacific University of Technology & Innovation
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