Pei Pei Ng

▪️Led a team of 4 retail staff, achieving a 20% increase in monthly sales within the first year.

▪️Managed daily store operations, including opening/closing, inventory control, and merchandising.

▪️Delivered high-quality customer service, resulting in a 95% customer satisfaction rate based on feedback surveys.

▪️Trained and mentored new staff on product knowledge, upselling techniques, and service standards.

▪️Implemented a loyalty program that increased repeat customer visits by 30%.

▪️Coordinated with head office on stock replenishment, marketing campaigns, and visual display planning.

▪️Ensured all transactions complied with POS, security, and cash handling protocols.

▪️Assisted the Store Manager in driving daily operations and team supervision.

▪️Social media Live sales

▪️Budget control, manage 6staff

▪️This shop located at Johor Bahru-Malaysia.

▪️This shop is located Chinatown Singapore

▪️Coordinated jewelry modifications, repairs, and certifications.

▪️Managed appointment-based customer interactions.

Enhanced sales efforts to aid in the completion of managerial assignments.

Directed jewellery exhibition and retail sales operations.