Peh Tian Siang
Summary
Experienced IT professional with a strong background in delivering comprehensive technical support and innovative solutions. Recognized for effective collaboration and achieving desired results in dynamic environments. Reliable team player excelling in problem-solving and adapting to evolving technology needs. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacting customer interactions and efforts for supported products.
Overview
11
11
years of professional experience
Work History
Fast Track Engineer
Alfa Connections Pte Ltd
03.2021 - Current
- To deliver Microsoft 365 suite of services process as defined
- Assist customers of Microsoft 365 suite of services with configuration of service with OnBoarding tools and processes technology
- Assist Microsoft 365 suite of services customers to adopt and increase active user of all entitled workloads using defined adoption guidance and methodology
- Develop, foster, and maintain effective customer relationships while driving positive customer satisfaction
- Maintain knowledge of the Microsoft 365 suite of services, required tools and products consistently as more features are rolled out
- It is a technical role; on-going technical training and certifications
Engineer
Quest Technology (S) Pte. Ltd.
11.2013 - 01.2020
- Reviewed engineering drawings and specifications for accuracy prior to submitting for approval
- Maintained records of all certifications obtained by customers according to established protocols
- Compiled data from multiple sources in order to generate accurate reports on product performance metrics
- Ensured that all personnel involved in the product certification process followed relevant safety regulations
- Conducted audits of the quality management system to ensure compliance with applicable standards
- Project Handled: China Culture Centre, 3M Tuas & Woodland, Telin Hub, Ciba Vision, Stats Chippac, 3M Tuas, Apple, Northpoint city
Education
Diploma of Information Technology - Support
Lithan Academy Pte Ltd
12.2021
Diploma of Engineering - Computer/Telecommunication
Nanyang Polytechnic
12.2011
Skills
- Microprocessor Programming
- Microsoft Office
- Azure
- Microsoft Team
- Critical thinking
- Project planning
- IT compliance
- Mobile device management
- Technical reporting
- IT documentation
- Software installation
Languages
English
Mandarin
Timeline
Fast Track Engineer
Alfa Connections Pte Ltd
03.2021 - Current
Engineer
Quest Technology (S) Pte. Ltd.
11.2013 - 01.2020
Diploma of Engineering - Computer/Telecommunication
Nanyang Polytechnic
Diploma of Information Technology - Support
Lithan Academy Pte Ltd
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