Peggy Ong
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
General Manager, Business Development
Empire Garage Pte Ltd
08.2018 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handling complaints and negotiations.
- Ensuring all operations are carried on in an appropriate, cost-effective way.
- Purchase materials, plan inventory and oversee warehouse efficiency.
- Find ways to increase quality of customer service.
- Ensure timely, accurate month-end closing and financial reporting to Management.
- Responsible for preparation and closing of monthly and annual financial statements.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Developed data-driven strategies to boost lead generation and conversion rates.
- Improved social media presence through consistent posting and audience engagement tactics.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Administrative Executive
Tuffi Pte Ltd
12.2016 - 05.2017
- Collected data, input records and protected electronic files.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Scheduled appointments.
Sales Executive
WeAreDigital Pte Ltd
09.2016 - 12.2016
- Increased client satisfaction through exceptional customer service and prompt resolution of their concerns.
- Implemented detailed follow-up plans for leads, converting them into loyal customers over time.
- Utilized effective marketing techniques to increase brand recognition.
- Used cold calling to reach out to local business owners needing new advertising products and services.
- Increased sales average through prospecting for new business at networking events and cold calling.
Business Development Executive
Linkflow Capital Pte Ltd
01.2016 - 08.2016
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Identified business development challenges and customer concerns for proactive resolution.
Outdoor Sales Executive
Intelligent Marketing Pte Ltd
04.2015 - 12.2015
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Expanded market share with strategic territory planning and targeted prospecting.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
Customer Service Officer
Jean Yip Group
10.2012 - 04.2015
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Education
High School Diploma -
Kaplan Higher Education Institute
Wilkie Edge 02.2018
Skills
- Creative Problem Solving
- Business Development
- Customer Relationship Management
- Business Networking
- Effective Communication
- Sales and Marketing
- Brand Development
- Fluent in English, Chinese and Hokkien
- Proficient in Microsoft Office
Timeline
General Manager, Business Development
Empire Garage Pte Ltd
08.2018 - Current
Administrative Executive
Tuffi Pte Ltd
12.2016 - 05.2017
Sales Executive
WeAreDigital Pte Ltd
09.2016 - 12.2016
Business Development Executive
Linkflow Capital Pte Ltd
01.2016 - 08.2016
Outdoor Sales Executive
Intelligent Marketing Pte Ltd
04.2015 - 12.2015
Customer Service Officer
Jean Yip Group
10.2012 - 04.2015
High School Diploma -
Kaplan Higher Education Institute
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