PEDDAGONI SHIVA
Summary
Experienced in customer relationship management and operational efficiency. Proven ability to enhance team performance and drive high customer satisfaction through innovative solutions. Results-driven analyst with expertise in data analysis and cross-functional collaboration. Successfully improved operational processes and fostered team collaboration, leading to enhanced service delivery and client satisfaction.
Overview
3
3
Languages
3
3
years of professional experience
Work History
CLIENT RELATIONSHIP OFFICER
AOTAX.COM
09.2023 - 05.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Analyst
R1RCM
06.2022 - 05.2023
- Analyzed financial data to support revenue cycle management decisions.
- Gathered feedback from team members to refine reporting processes and tools.
- Collaborated with cross-functional teams to enhance operational efficiency.
Supervisor
ECOM EXPRESS PVT.LTD
04.2021 - 03.2022
- Supervised daily operations of logistics and delivery teams for optimal performance.
- Coordinated schedules and routes to enhance package delivery efficiency.
- Monitored performance metrics to drive operational improvements.
- Directed a team of 15 employees, ensuring adherence to best practices in operations.
Education
Bachelor of Engineering - Electronics And Communications Engineering
NETAJI INSTITUTE OF ENGINEERING AND TECHNOLOGY
HYDERABAD05-2017
Intermediate Certificate - MPC
GAYATRI JUNIOR COLLEGE
HYDERABAD05-2013
SSC -
DELTA I SCHOOL
HYDERABAD03-2011
Skills
- Customer relationship management
- Client onboarding
- Customer engagement
- Customer service
- Operational efficiency
- Cross-functional collaboration
- Teamwork
- Data analysis
- Financial reporting
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Accomplishments
- BEST EMPLOYEE
Timeline
CLIENT RELATIONSHIP OFFICER
AOTAX.COM
09.2023 - 05.2024
Senior Analyst
R1RCM
06.2022 - 05.2023
Supervisor
ECOM EXPRESS PVT.LTD
04.2021 - 03.2022
Bachelor of Engineering - Electronics And Communications Engineering
NETAJI INSTITUTE OF ENGINEERING AND TECHNOLOGY
Intermediate Certificate - MPC
GAYATRI JUNIOR COLLEGE
SSC -
DELTA I SCHOOL