Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PEARL ADZHARI

Summary

With over 11 years of experience in customer service and administrative support, I have developed exceptional skills in coordinating operations and delivering
outstanding customer experiences. My expertise in managing client relationships and resolving issues ensures a seamless journey for every customer.

As a seasoned professional, I have honed my skills in various customer service environments, excelling in roles that require effective communication and problemsolving.
My background has equipped me to provide valuable insights and solutions that drive customer satisfaction and loyalty.

Known for my positive attitude, eagerness to learn, and commitment to achieving
excellence, I am a dedicated and driven individual. My strong work ethic, excellent
interpersonal skills, and effective communication abilities enable me to build lasting
relationships with colleagues, management, and customers alike. As a result, I have
earned a reputation as a reliable professional in the field and a vital member of any
organization

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Relations Executive

Eton House International School
01.2025 - Current
  • Perform general administrative duties and data entries to support the school operations
  • Attend to phone calls and provide appropriate information on general enquiries relating to the school, school fees and programs
  • Support inventory management, sale and purchase of school resources including but not limited to teaching resources, stationery, kitchen supplies, stationery, uniforms and others school resources
  • Assist in the management of student information and school info sharing
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Customer Executive (Operation)

Norbreeze Ptd Ltd
05.2019 - 12.2024
  • Receive and document user feedback through post service surveys
  • Processing orders, requests & resolving problem shipments
  • Monitor the supply chain and ensure that inventory levels are maintained
  • Maintain strong relationships with vendors and suppliers
  • Develop and implement new strategies to improve website functionality, marketing, and customer engagement
  • Manage customer relationships through effective communication and conflict resolution
  • Responsible for processing of customer enquiry through emails and phone calls & liaise with customers on their service enquiries
  • Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them
  • Liaise with marketplace account managers on planning of campaigns
  • Monitoring 3PL performance, maintain constant communication and working relation with delivery providers
  • Ensure all orders are delivered within lead time Timely process of 3PL and courier partners invoices before month end closing
  • Managed customers' orders, inquiries and returns, and provided exceptional customer service support through phone and emails
  • Preparing sales order/Purchase order and other import/export relevant documents

Customer service Office Receptionist Representative

ISS Facility Services
04.2015 - 04.2019
  • Assist in delivering the unexpected to our clients through first class customer service
  • Be a natural host that can make customers, visitors and colleagues feel at home within the location
  • Main point of contact for customer requests and enquiries
  • Assist in answering all telephone enquiries for the site, room bookings and set up
  • Support the onsite Management team with high profile events
  • Support and create the best customer and workplace experience
  • Develop relationships and capture client's individual requirements for future site visits
  • Ensure all SOP's put in place are followed to perfection to maintain high serviceability levels
  • Come up with creative recovery methods to achieve customer satisfaction
  • Develops rapport with internal and external customers
  • Have a keen eye for detail and share your notes and feedback to the teams
  • Work on community initiatives to develop connections

Customer Service Executive

Ninja Van Pte Ltd
03.2014 - 03.2015
  • Answers all customer queries for promotions and membership fee charges
  • Listen to customer feedback and provide the right solution
  • Providing support to the Membership sales and Personal Trainer Team
  • Manage lesson booking for clients
  • Develops rapport with internal and external customer
  • Implementing all club Standard Operating Procedures
  • Questions customers and collected information to understand needs and offer solutions quickly

Customer Service (Operation)

SH Cogent Pte Ltd
05.2013 - 02.2014
  • Lead in the forecasting and presentation of seasonal retail design trends
  • Responsible for the preparation and making of decisions on all display concepts that best portrays brand image and direction, including seasonal window and in-store display concepts according to merchandise collections, special events, festivities or promotion
  • Ensure that's visual display research, designs and productions are done seasonally and in a timely manner
  • Keep up to date with international fashion retail display trends
  • Worked with managers and advertising directors to optimize promotions
  • Restructured company merchandising standards to increase customer traffic and product exposure
  • Maintained established merchandising standards, including window, sales floor and promotional displays

Education

Diploma - Business Practice (Administration & Management)

Ngee Ann Polytechnic
03-2026

N-Level -

Queensway Secondary School
12-2011

PSLE -

Blangah Rise Primary School
12-2007

Skills

  • Communication and Interpersonal Skills:

Effective in managing multiple emails and phone calls simultaneously

Excellent presentation and communication skills, with the ability to articulate ideas clearly

Proven ability to work collaboratively with diverse individuals and teams

  • Time Management and Adaptability:

Ability to work under pressure and prioritize tasks efficiently

Quick learner with a willingness to learn new skills and processes

Positive attitude and a commitment to creating a positive work environment

  • Organizational and Planning Skills:

Quick learner with a willingness to learn new skills and processes

Positive attitude and a commitment to creating a positive work environment

  • Organizational and Planning Skills:

Ability to prioritize tasks and manage competing deadlines

Experienced in managing loading and shipping schedules, ensuring smooth delivery

  • Technical Skills:

Ability to prioritize tasks and manage competing deadlines

Experienced in managing loading and shipping schedules, ensuring smooth delivery

  • Technical Skills:

Skilled in multi-tasking and juggling multiple responsibilities

Capable of adapting to fast-paced environments and changing priorities

Customer-Focused:

Committed to prioritizing customer needs and delivering exceptional service

Ability to work efficiently with customers from diverse backgrounds

  • Learning and Growth:

Certification

● Achieved top marks in English and Malay for N’level
● Honored with the Most Improved Award for excellent results in the 2011 Mid-Year
Examination.

Timeline

Customer Relations Executive

Eton House International School
01.2025 - Current

Customer Executive (Operation)

Norbreeze Ptd Ltd
05.2019 - 12.2024

Customer service Office Receptionist Representative

ISS Facility Services
04.2015 - 04.2019

Customer Service Executive

Ninja Van Pte Ltd
03.2014 - 03.2015

Customer Service (Operation)

SH Cogent Pte Ltd
05.2013 - 02.2014

N-Level -

Queensway Secondary School

PSLE -

Blangah Rise Primary School

Diploma - Business Practice (Administration & Management)

Ngee Ann Polytechnic

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PEARL ADZHARI