Pavitira Panerchelvam
Summary
Results-driven HR Executive with a proven track record at Kerry, specializing in process optimization and SOP development. Expert in knowledge transfer and cross-functional collaboration, achieving a 20% increase in data accuracy. Adept at employee onboarding and workflow mapping, enhancing operational efficiency and service quality.
Overview
9
9
years of professional experience
Work History
Employee Lifecycle HR Executive
Kerry
04.2022 - Current
- Managed and facilitated audits, assessing and recognizing discrepancies contributing to 20% data correction for enhanced consistency and accuracy of data.
- Lead preparation of SOP matrix and process maps, visually illustrating workflows and pinpointing opportunities for enhancement and optimization.
- Constructed extensive macro file acting as centralized resource for end-to-end employee lifecycle processes, securing consistency and accuracy in process delivery.
- Collaborate with cross-functional teams to gather input and validate procedures, resulting in comprehensive and accurate SOPs that reflect best practices.
- Formulated process codes file as a resource for onboarding and data management, elevating consistency and lowering errors by 10%.
- Coordinate all aspects of employee lifecycle management, encompassing onboarding to offboarding.
- Facilitated migration of employee lifecycle processes to GBS, collaborating with stakeholders and ensuring operational continuity.
HR Analyst
Aspiro
Indonesia
02.2018 - 04.2022
- Directed development and execution of knowledge transfer strategies from Indonesia to Malaysia team, encompassing comprehensive Time & Attendance process
- Facilitated transition of business process to GBS model
- Constructed SOPs and training documentation to optimize onboarding procedures and support sustained development of team in Malaysia.
- Orchestrated and led training sessions and workshops to distribute essential knowledge and best practices among team
- Lead Time and Attendance end-to-end processes as focal point
- Crafted and executed a suite of best practices, resulting in a 15% reduction in operational errors, elevating service quality, and customer satisfaction.
Human Resource Specialist
Citibank Berhad
04.2017 - 01.2018
- Facilitated Bank Negara audit process and P-file documentation cleanup.
- Assisted employees with inquiries regarding compensation and benefits processes.
- Coordinated with external vendor (AIA) to streamline medical benefit processes.
- Executed administrative tasks, including letter preparation for promotions and salary increments.
Intern
Maxis
05.2016 - 08.2016
- Support Employee Relations Initiatives: Assist in organizing employee engagement activities and initiatives aimed at improving workplace morale and productivity.
- Developed internal communication strategies, which incorporated video making (preparation of concepts & scripts).
- Support Investigations: Provide administrative support during internal investigations, including notetaking and organizing relevant documentation.
- Participate in conflict resolution: Shadow IR specialist in handling employee grievances and disputes, learning how to mediate and resolve conflict effectively.
Education
Bachelor of Human Resource Management - Upper Second Class Honors
Unisel
Diploma - Accounting
Segi College
Skills
- Knowledge transfer
- Process optimization
- SOP development
- Employee onboarding
- Workflow mapping
- Cross-functional collaboration
Languages
English
First Language
Malay
Upper Intermediate (B2)
B2
Indonesian
Elementary (A2)
A2
References
References available upon request.
Timeline
Employee Lifecycle HR Executive
Kerry
04.2022 - Current
HR Analyst
Aspiro
02.2018 - 04.2022
Human Resource Specialist
Citibank Berhad
04.2017 - 01.2018
Intern
Maxis
05.2016 - 08.2016
Bachelor of Human Resource Management - Upper Second Class Honors
Unisel
Diploma - Accounting
Segi College
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