Paul Milinta Paul
Summary
Dynamic professional with a proven track record at Hotel Jen Singapore Tanglin Shangri-La, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at reservation handling and fostering collaboration, ensuring seamless operations and memorable guest experiences.
Seeking to transition into new field with skills developed in fast-paced hospitality environment. Expertise in managing teams and ensuring customer satisfaction. Committed to applying leadership and problem-solving skills to new challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Captain
Hotel Jen Singapore Tanglin Shangri-La
07.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Contributed to the development of promotional events and marketing strategies to attract new customers and retain existing clientele.
- Coordinated closely with kitchen staff to ensure accurate allergy accommodations and special requests.
- Provided constructive feedback and coaching to team members for continuous improvement in their performance levels.
Document Verification Executive
Federal Bank Cochin India
10.2016 - 10.2017
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Customer Service Associate
AEGIS PVT LTD Techno Park Trivandrum India
08.2015 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
Secondary School -
St.Agnes GHS School
Kerala, India 2010
High School Diploma - Higher Diploma in Hospitality Management
American Centre of Education
Singapore 2023
Post-Baccalaureate Diploma - Advanced Diploma in Hospitality Management
American Centre For Education
Singapore 2022
Diploma - Diploma in Hospitality Management
TMC Academy Singapore
Singapore 2021
Bachelor's Degree - BA Economics
College of English
Kerala, India 2015
Higher Secondary Level - Subject In Humanities
Jyothi Nikethan Women’s School
Kerala, India 2012
Skills
- Exceptional leadership
- Reservation handling
- Complaint handling
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Team leadership
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Microsoft Excel
- Food and beverage service
- Interpersonal skills
- Professionalism
- Greeting and seating guests
- Opening and closing procedures
- Data entry software
- Problem-solving aptitude
- Strong decision-making
- Team management
- Multitasking Abilities
- Point of sale POS software
Certification
Excellent service award MOJ
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Service Captain
Hotel Jen Singapore Tanglin Shangri-La
07.2024 - Current
Document Verification Executive
Federal Bank Cochin India
10.2016 - 10.2017
Customer Service Associate
AEGIS PVT LTD Techno Park Trivandrum India
08.2015 - 08.2016
Secondary School -
St.Agnes GHS School
High School Diploma - Higher Diploma in Hospitality Management
American Centre of Education
Post-Baccalaureate Diploma - Advanced Diploma in Hospitality Management
American Centre For Education
Diploma - Diploma in Hospitality Management
TMC Academy Singapore
Bachelor's Degree - BA Economics
College of English
Higher Secondary Level - Subject In Humanities
Jyothi Nikethan Women’s School
Similar Profiles
Keerthana MohanKeerthana Mohan
Restaurant Hostess at JEN Singapore Tanglin by Shangri-LaRestaurant Hostess at JEN Singapore Tanglin by Shangri-La
Keerthana MohanKeerthana Mohan
Hostess ( Admin Assistant) at JEN Singapore Tanglin by Shangri-LaHostess ( Admin Assistant) at JEN Singapore Tanglin by Shangri-La
Wong Siew Foong Wong Siew Foong null
Assistant Director of Human Resources at JEN Singapore Tanglin By Shangri-LaAssistant Director of Human Resources at JEN Singapore Tanglin By Shangri-La
Kylin BradyKylin Brady
Service Captain at Bourbon Steak at The Four SeasonsService Captain at Bourbon Steak at The Four Seasons
Mariah McCaffertyMariah McCafferty
Service Captain at Beasley's Chicken And HoneyService Captain at Beasley's Chicken And Honey