Pauline Hui Peng Foo
Summary
Qualified Order Management Specialist with Sales Support, Customer Service, Logistics experience and 5 years experience in a fast-paced work environment. Personable and professional under pressure. Driven to exceed goals and focus on continual process improvement and cost reduction.
Overview
25
25
years of professional experience
Work History
Order Management Analyst
Bose Singapore Pte Ltd
10.2017 - Current
- Manage dealers and distributors (In Singapore and other regions eg Korea, Malaysia, Philippines, Indonesia, Thailand, Vietnam) on day-to-day basis
- Responded to inquiry, quickly assessing needs and issues in order to deliver ideal solution
- Cultivated and build strong relationship with customers and increase support to help revenue in sales
- Entering and processing all incoming orders
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments
- Setting and documenting order processes, maintaining processing manuals
- Managing company’s shipping vendors, checking daily completed inventory, resolving problems relating to logistics and transportation
- Supervising work of logistics specialists and negotiating transport costs.
- Conducted market analysis and made recommendation to management for cost saving
- Attain agreed upon service levels for order management using SAP and other enterprise systems.
- Provide process performance metrics to ensure service levels are met
- Drive and/or support continuous process improvements to order management process to reduce costs and increase efficiencies
- Allocation of inventory to sales plan
- Communicate effectively and professionally with dealers, distributors and other customers eg Freight forwarder, 3PL etc
- Work with Freight forwarder and 3PL to ensure timely shipment and ensure smooth deliveries of orders to customers’ sites
- Troubleshoot and resolve basic issues regarding order entry, EDI, and Portal integration
- Execute order management to business priorities including product allocation
- Troubleshoot and resolve customer portal issues
- Coordinate set up of new portal customers
- Manage consignment inventory to account and Bose finance requirements
- Manage order inbound and billing for eCommerce accounts eg Lazada, Shopee, Amazon, Apple etc
- Manage RMA, Internal return, exchange/ goods transfer, Claims, Billing etc
- Produced detailed and relevant reports for use in making business decisions
- Share best practices regionally
Assistant Channels Manager
Atlas Sound & Vision Pte Ltd
04.2017 - 10.2017
- Meet and achieve monthly new account acquisition and revenue targets
- Recruit & maintain a stable of high performing channel partners to drive revenue generation & new account acquisition through performance metrics to track sales performance
- Qualify leads/ opportunities and key account mapping
- Develop sales plans and execute to close revenue
- Work closely with Marketing team and business partners to manage channels marketing activities, from planning to execution
- Business objectives in terms of revenue, margins and market share
- Provide excellent customer service and ensure customer satisfaction for developing long term relationships with Channels partner e.g
- Key account decision maker
- Manage sell in and support in sell thru to provide input to ensure high accuracy in sales forecast and stock ordering
- Work closely with Channel partners to submit stock forecast; to keep track of inventory levels and stock requirements
- Provide sales support in all areas of sales cycle, including pricing (e.g
- Reseller pricelist/ costing) orders, return, delivery and billing etc
- Communicate, liaise and coordinate with Channel partners to support their orders
- Orders processing via SAP
- Monitor Channel partner’s backlogs and follow up closely; advise on next available shipment to reduce loss of sale
- Manage and resolve Channel partners basic issues (e.g Orders, billing etc.)
- Arrangement of deliveries and billing.
Senior Channels Executive
Atlas Sound & Vision Pte Ltd
03.2013 - 04.2017
- Identify new markets and business opportunities
- Recruit potential Channel partners for new business
- Execute sales plan that is in line with company’s direction in order to achieve Company objectives
- Facilitate all communications with Channel partners and responsible for developing and maintaining strong long-term relationships
- Manage and service key sales channels to ensure sales targets achievement
- Ensure Channel partners follow defined sales process set out in the Channel Partner Agreement
- Work closely with Channels Manager with support of Marketing team to provide support in defining and executing partners’ sales plans, including generation of sales activities such as product training sessions, exclusive promotions, campaigns etc
- Manage sell in and support in sell thru to provide input to ensure high accuracy in sales forecast and stock ordering
- Assist to prepare written presentations, sales reports, costing and quotations to Channel partners
- Organize trade shows, set up of brand counters; Partnering Channel partners in ad hoc in-house promotion or activities to drive sales etc
- Ensure proper shop front displays and marketing collaterals to support sell thru
- Submit timely and accurate reports including sales reports and store visitation reports
- Keeping abreast of competition, monitoring competitor’s activities and update Channels Manager
- Work closely with Channel partners to submit stock forecast; to keep track of inventory levels and stock requirements
- Provide sales support in all areas of the sales cycle, including pricing (e.g
- Reseller pricelist/ costing) orders, return, delivery and billing etc
- Communicate, liaise and coordinate with Channel partners to support their orders
- Orders processing via SAP
- Monitor Channel partner’s backlogs and follow up closely; advise on the next available shipment to reduce loss of sale
- Manage and resolve Channel partners basic issues (e.g
- Orders, billing etc.)
- Arrangement of deliveries and billing.
Channels Executive
Atlas Sound & Vision Pte Ltd
01.2009 - 03.2013
- Identify new markets and business opportunities
- Recruit potential Channel partners for new business
- Execute sales plan that is in line with company’s direction in order to achieve Company objectives
- Facilitate all communications with Channel partners and responsible for developing and maintaining strong working relationships
- Ensure that Channel partners follow defined sales process set out in the Channel Partner Agreement
- Site visits to stores to build rapport and grow partnership
- Ensure proper shop front displays and marketing collaterals to support sell thru
- Organize trade shows, set up of brand counters; Partnering Channel partners in ad hoc in-house promotion or activities to drive sales etc
- Submit timely and accurate reports including sales reports and store visitation reports
- Forecasting to keep track of inventory levels
- Provide sales support in all areas of the sales cycle, including pricing (e.g
- Reseller pricelist/ costing) orders, return, delivery and billing etc
- Communicate, liaise and coordinate with Channel partners to support their orders
- Orders processing via SAP
- Monitor Channel partner’s backlogs and follow up closely; advise on the next available shipment to reduce loss of sale
- Manage and resolve Channel partners basic issues (e.g
- Orders, billing etc.)
- Arrangement of deliveries and billing
- Assist on ad-hoc deliveries, set up of roadshows, brand counters and events etc.
- Delivered services to customer locations within specific timeframes
- Worked effectively in fast-paced environments
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed time efficiently in order to complete all tasks within deadlines
Store Support/ Administration
Atlas Hi-Fi Pte Ltd
01.2008 - 01.2009
- Provide admin support to sales team on order to invoice processing (e.g
- Sales orders, invoices, processing orders for goods deliveries/ 3rd party contractor collection)
- Generate and handle ad hoc quotations and sales orders for customers
- Correspond with customers, suppliers and sales team via email/ phone on shipment status
- Generate shipment receiving documents upon shipment arrives
- Notify both external & internal customers regarding order status (shipment), product availability etc
- Submit timely sales report to management.
Sales Executive/ Customer Service
Atlas Hi-Fi Pte Ltd
06.2002 - 09.2007
- Maintain excellent level of client satisfaction with my services and build close rapport with them constantly
- Liaise with my customers to understand their objectives and offer concepts and solutions to their needs
- All in all, to create a lasting experiences (service) to all my customers.
Senior Interior Designer
Homestead Import & Export Pte Ltd
06.2000 - 12.2001
- Maintain excellent level of client satisfaction with services and build close rapport with them constantly
- Liaise with clients to understand their objectives and offer concepts and solutions to their needs
- Coordinating with various divisions for business development activities to grow existing and develop new clientele
- Handling of product sales and walk in customers
- Providing design, technical drawings, presentation drawings etc
- Provision of technical support/enquiry on site and on phone
- Preparation of quotation
- Site Survey
- Servicing client orders to ensure timely delivery.
Retail Associate
World of Sport
12.1997 - 06.1998
- Monitor personal sales
- Handling of product sales and walk in customers
- Maintain excellent level of client satisfaction with our services and build close rapport with them constantly
Education
High School Diploma -
Mei Chin Secondary School
Diploma - Interior Design
Nanyang Academy of Fine Arts
1999
Skills
- MS Excel, Words
- SAP
- Vendor Portals
- Knowledge of retail and ecommerce sales models
- International shipping
- Inventory management and reconciliation
- Order process management
- Planning and Coordination
- Team Building
- Analytical and Critical Thinking
- EDI processing
- Accuracy
- Time management
- Critical thinking and problem solving
- Knowledge of retail and ecommerce sales models
Watching drama, Doing slow walks, Reading, Spending time with my family
Watching drama
Taking slow walks
Reading
Spending time with my family
Timeline
Order Management Analyst
Bose Singapore Pte Ltd
10.2017 - Current
Assistant Channels Manager
Atlas Sound & Vision Pte Ltd
04.2017 - 10.2017
Senior Channels Executive
Atlas Sound & Vision Pte Ltd
03.2013 - 04.2017
Channels Executive
Atlas Sound & Vision Pte Ltd
01.2009 - 03.2013
Store Support/ Administration
Atlas Hi-Fi Pte Ltd
01.2008 - 01.2009
Sales Executive/ Customer Service
Atlas Hi-Fi Pte Ltd
06.2002 - 09.2007
Senior Interior Designer
Homestead Import & Export Pte Ltd
06.2000 - 12.2001
Retail Associate
World of Sport
12.1997 - 06.1998
High School Diploma -
Mei Chin Secondary School
Diploma - Interior Design
Nanyang Academy of Fine Arts
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